Area Manager - Nashville
About The Position
The Valet Area Manager oversees daily operations, staff management, and client relationships across multiple valet parking locations in a designated area. The role is responsible for smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The manager works with property partners, internal teams, and senior leadership to support operational excellence and guest satisfaction. The position leads and supports valet teams across locations, promoting exceptional service, operational efficiency, and financial success through leadership, planning, and relationship management. Responsibilities span operational oversight, staffing, client relations, budgets and reporting, safety and compliance, customer service, valet management software, and communication with leadership. Travel may be required for site visits, new account launches, financial reviews, audits, or corporate meetings. Flexible hours may be needed, particularly during financial close periods. Employees may need to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. The role requires a high school diploma or GED. A minimum of three years of supervisory and related customer service or hospitality experience is preferred, as is management, leadership, business-related training, or certification. A valid driver’s license, reliable transportation, an acceptable motor vehicle record, and a clean background check are required. The position is full-time and exempt, with salary and bonus opportunities; salary may vary by market and applicable experience.
Requirements
- High school diploma or GED.
- At least three years of supervisory and related customer service or hospitality experience is preferred.
- Valid driver’s license and reliable transportation.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Ability to analyze revenue and payroll data, identify and correct discrepancies, investigate causes of operational inefficiencies, and develop solutions to improve performance and accuracy.
- Ability to use a personal cell phone for work-related communication and applications when required; reimbursement follows company policy.
Nice To Haves
- Management, leadership, or business-related training, certifications, or education is preferred.
Responsibilities
- Oversee daily operations across multiple valet locations, including traffic flow, service efficiency, safety, site visits, and audits.
- Recruit, train, supervise, schedule, coach, and evaluate valet staff while ensuring adequate coverage and labor cost control.
- Serve as the primary contact for property managers and business partners, resolve concerns, maintain client satisfaction, and identify opportunities to expand services and strengthen partnerships.
- Oversee budgets, revenue, expenses, cash handling, and reporting; analyze performance metrics and implement strategies to meet financial goals and improve profitability.
- Ensure locations follow safety protocols, local regulations, and company policies; conduct safety meetings, audits, and staff training.
- Promote consistent, high-quality customer service, support and train staff, and handle escalated guest concerns.
- Use valet management software and review reports to identify trends, inefficiencies, and opportunities to improve performance and profitability.
- Travel to locations as needed to oversee performance, address challenges, support new account launches, and attend financial reviews, audits, or corporate meetings.
- Provide leadership with consistent updates and performance insights.
- Involve staff in planning, decision-making, and process improvement; take responsibility for team performance, provide feedback, support development, and encourage professional growth.
- Attend required staff meetings and complete assigned training modules in a timely manner.
- Remain flexible and responsive to additional tasks supporting operational and financial objectives, including flexible hours when needed.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental insurance, including life insurance and critical illness coverage.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
