Janitorial Area Manager NASHVILLE

Blue Chip Pros•Nashville, TN

10d

About The Position

Blue Chip Pros is a commercial cleaning business that provides customized services to commercial office buildings, banks, schools, corporate headquarters, branch offices, industrial and medical facilities, and department store chains throughout the United States. The Area/Account Manager leads, oversees, and reviews the daily work of cleaning staff at assigned buildings and facilities to maintain clean, orderly, and attractive conditions, and performs technical tasks related to assigned areas. The role is accountable for delivering results within budget guidelines and for driving and obtaining new business in the market. The manager oversees staff leadership, payroll and budget monitoring, recruitment and onboarding, uniforms, supplies and equipment, location audits, quality control, customer concerns, and safety practices. The role also manages mall-account budget hours and overtime approvals, and encourages and tracks sales opportunities, including out-of-scope work at current client sites. The work environment may include exposure to moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather, electrical shock, vibration, wet or humid conditions, and frequently loud noise in some work areas.

Responsibilities

Monitor staff performance and communicate with direct reports to resolve concerns and meet or exceed client expectations.
Ensure direct reports and clients have functional location schedules two weeks in advance and enforce daily uniform requirements.
Establish schedules, work goals, and cleaning methods; identify resource needs, review them with management, and allocate resources with staff input.
Partner with HR on employee issues and identify high performers for potential leadership opportunities.
Review budget and payroll reports, monitor punches and attendance, address manual punches, and participate in weekly Regional calls to review performance.
Use EPay and Blue Force according to company processes, including preventing manual punches, terminating separated employees in the system within the first week, and ensuring salaried employees enter time weekly.
Train employees to minimize exception clocking.
Anticipate hiring needs, keep job postings current within five days, withdraw old postings with HR assistance, and develop and execute recruitment strategies for each area or location.
Email background check requests to HR and process new-hire paperwork according to HR processes.
Onboard new hires on their first day by reviewing responsibilities, teaching the timekeeping system, presenting company policies and the code of conduct, and providing safety training.
Ensure uniforms are ordered and delivered to new hires by their first week; order supplies in advance and keep monthly orders within budget.
Submit equipment repair requests to the designated contacts and perform preventative maintenance to keep equipment in working condition.
Maintain equipment inventories by location.
Maintain a location audit visitation schedule and communicate the plan to the Regional Manager and VP of Operations by email.
Provide daily status updates to the Regional Manager, report successes and concerns, and create action plans to address concerns.
Conduct quality-control audits at each location and promptly address issues found.
Respond to customer call-outs and notifications within 24 hours and develop plans to address requests.
Oversee OSHA-required safety training at locations and ensure supervisors conduct weekly informal and monthly formal safety inspections.
Work with safety, security, and clients to report potential problem areas; create and monitor current safety exposure plans for each site.
Ensure SDS sheets and manuals are present in janitorial closets and immediately report all incident and accident reports.
Maintain 100% utilization of approved weekly budget hours for mall accounts; restrict overtime to hours approved in advance by the mall and communicate overtime and budget-hour changes to the CFO, VP of Operations, and Accounts Receivable Manager.
Encourage the team to identify future business opportunities, submit a tracker weekly, and strive for two potentially business-generating conversations per week.
Submit the additional-business per diem purchase order tracker weekly and sell out-of-scope work at current client sites.