Area Manager - Nashville

Parking Management•Nashville, TN

About The Position

The Valet Area Manager oversees daily operations, staff management, and client relationships across multiple valet parking locations in a designated area. The role is responsible for smooth, efficient, and profitable operations while upholding customer service, safety, and employee performance standards. The manager works with property partners, internal teams, and senior leadership to support operational excellence and guest satisfaction. The position leads and supports valet teams across multiple locations, overseeing site operations, staffing, client relationships, budgets, revenue, expenses, safety compliance, customer service, and performance reporting. It includes regular site visits and audits, travel as needed, and ongoing communication with leadership. The manager may need to use a personal cell phone for work-related matters, with reimbursement following company policy. The role requires a high school diploma or GED. At least three years of supervisory and related customer service or hospitality experience is preferred, as is relevant management, leadership, or business training. A valid driver’s license, reliable transportation, an acceptable motor vehicle record, and a clean background check are required. The role is full-time, exempt, and reports to a Regional Director of Operations or Regional Vice President of Operations. Compensation is salary plus bonus opportunities and may vary by market and applicable experience.

Requirements

High school diploma or general education degree (GED).
A valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Strong analytical and problem-solving abilities, including analyzing revenue and payroll data, identifying discrepancies, investigating operational inefficiencies, and developing solutions.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to work flexible hours when needed and travel occasionally for site visits or business needs.
May be required to use a personal cell phone for work-related communication and applications; reimbursement follows company policy.

Nice To Haves

At least three years of supervisory and related customer service or hospitality experience.
Management, leadership-related, or business training or certifications.

Responsibilities

Oversee daily operations across multiple valet locations, including traffic flow, service efficiency, and safety compliance.
Conduct site visits and audits to maintain company standards, resolve operational issues, and meet client expectations.
Recruit, train, supervise, schedule, coach, and evaluate valet staff while maintaining appropriate coverage and controlling labor costs.
Serve as the main contact for property managers and business partners, resolve concerns, maintain client satisfaction, and identify opportunities to expand services and strengthen partnerships.
Oversee budgets, revenue, and expenses; support financial goals; ensure accurate cash handling and reporting; and analyze performance metrics to improve profitability.
Ensure locations follow safety protocols, local regulations, and company policies; conduct safety meetings, audits, and staff training.
Promote consistent, high-quality customer service, support and train staff, and handle escalated guest concerns.
Use valet management software and reports to track operations and revenue, identify trends and inefficiencies, and improve performance and profitability.
Travel to locations as needed to oversee performance, address challenges, and support new account launches; communicate updates and performance insights to leadership.
Involve staff in planning, decision-making, and process improvement; take responsibility for team performance; provide feedback; and support skill development and professional growth.
Seek and apply feedback from internal and external customers and continuously improve processes, services, and supervisory skills.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings.
Perform other tasks as assigned to support operational and financial objectives.