Area Manager - Nashville

Parking Management•Nashville, TN

About The Position

The Valet Area Manager oversees daily operations, staff management, and client relationships across multiple valet parking locations in a designated area. The role leads and supports valet teams to deliver exceptional service, operate efficiently, and meet financial goals while maintaining standards for customer service, safety, and employee performance. The Area Manager works with property partners, internal teams, and senior leadership to promote operational excellence and guest satisfaction. Responsibilities include overseeing location operations and site audits; recruiting, training, scheduling, coaching, and evaluating staff; managing client relationships and escalated guest concerns; overseeing budgets, revenue, expenses, cash handling, and reporting; and ensuring safety and regulatory compliance. The role uses valet management software and performance reports to identify trends and improve operations. Travel for site visits, account launches, audits, financial reviews, or corporate meetings may be required. Flexible hours may be needed, particularly during financial close periods. The manager may need to use a personal cell phone for work-related communication and applications, with reimbursement handled according to company policy. The position is full-time and exempt, with salary plus bonus opportunities. Salary varies based on market and applicable experience. The role reports to the Regional Director of Operations or Regional Vice President of Operations. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
At least 3 years of previous supervisory and related customer service or hospitality experience is preferred.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to analyze revenue and payroll data, identify and correct discrepancies, investigate operational inefficiencies, and develop solutions to improve performance and accuracy.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Management, leadership-related, or business training, education, or certifications are preferred.

Responsibilities

Oversee daily operations across multiple valet locations, including traffic flow, service efficiency, and safety compliance.
Conduct site visits and audits to uphold company standards, address operational issues, and meet client expectations.
Recruit, train, supervise, schedule, coach, and evaluate valet staff; ensure appropriate coverage and control labor costs.
Serve as the primary contact for property managers and business partners, resolve concerns, maintain client satisfaction, and identify opportunities to expand services and strengthen partnerships.
Oversee budgets, revenue, and expenses; ensure accurate cash handling and reporting; and analyze performance metrics to improve profitability.
Ensure locations follow safety protocols, local regulations, and company policies; conduct safety meetings, audits, and staff training.
Promote consistent, high-quality customer service; support and train staff; and professionally resolve escalated guest concerns.
Use valet management software and reports to track operations and revenue, identify trends and inefficiencies, and improve performance and profitability.
Travel to locations to oversee performance, address challenges, and support new account launches; communicate updates and performance insights to leadership.
Involve staff in planning, decision-making, and process improvement; take responsibility for team performance; provide feedback and support professional growth.
Seek and apply feedback from internal and external customers and continually improve processes, services, and supervisory skills.
Perform other assigned tasks supporting operational and financial objectives; attend required staff meetings and complete training modules on time.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings.
Use a personal cell phone for work-related communication and applications when required, subject to company reimbursement policy.