Area Manager - Nashville

Parking Management Company•Nashville, TN

6d•$80,000 - $100,000

About The Position

The Valet Area Manager oversees daily operations, staff management, and client relationships across multiple valet parking locations in a designated area. The role is responsible for smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The Area Manager works with property partners, internal teams, and senior leadership to promote operational excellence and guest satisfaction. The position leads and supports valet teams across locations through operational oversight, staffing and scheduling, client relationship management, financial performance, safety and compliance, customer service leadership, and use of valet management software and reports. Travel may be required for site visits, account launches, financial reviews, audits, or corporate meetings. Flexible hours may be needed, particularly during financial close periods. Employees may be required to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. The work environment includes indoor and outdoor settings, on-site locations, and corporate environments. The position is full-time and exempt, with salary plus bonus opportunities; salary may vary by market and applicable experience. The role reports to the Regional Director of Operations or Regional Vice President of Operations.

Requirements

High school diploma or GED.
At least 3 years of previous supervisory and related customer service or hospitality experience is preferred.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to analyze complex revenue and payroll data, identify and correct discrepancies, investigate causes of operational inefficiencies, and develop solutions to improve performance and accuracy.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Physical ability to sit, stand, and walk for extended periods and lift moderate weights when necessary.
Vision abilities may include close, distance, peripheral, and depth perception, and focus adjustments.
May be required to travel and work flexible hours.

Nice To Haves

Management, leadership, or business-related training or certifications.

Responsibilities

Manage daily operations across multiple valet locations, including traffic flow, service efficiency, safety compliance, site visits, and audits.
Recruit, train, supervise, coach, and evaluate valet staff; manage schedules to provide coverage and control labor costs.
Serve as the main contact for property managers and business partners, resolve concerns, maintain client satisfaction, and identify opportunities to expand services and strengthen partnerships.
Oversee budgets, revenue, and expenses; ensure accurate cash handling and reporting; analyze performance metrics and implement strategies to improve profitability.
Ensure locations follow safety protocols, local regulations, and company policies; conduct safety meetings, audits, and ongoing staff training.
Promote consistent, high-quality, customer-first service; support and train staff and handle escalated guest concerns.
Use valet management software to track operations and revenue, review reports, identify trends and inefficiencies, and adjust operations to improve performance and profitability.
Travel as needed for site visits, performance oversight, operational challenges, and new account launches; provide leadership with regular updates and performance insights.
Involve staff in planning, decision-making, and process improvement; take responsibility for team performance, provide feedback, support skill development, and encourage professional growth.
Seek and apply feedback from internal and external customers and continuously improve processes, services, and supervisory skills.
Perform other tasks as assigned to support operational and financial objectives; attend required staff meetings and complete assigned training modules on time.
Work flexible hours when needed, including during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings.
Use a personal cell phone for work-related communication and work applications when required.