Valet Ambassador

Zachry Corporation•San Antonio, TX

6d•Onsite

About The Position

Valet Ambassadors are the first and last point of contact for hotel guests and play a critical role in creating exceptional first and lasting impressions. The position calls for professionalism, attention to detail, and a commitment to Forbes Five-Star service standards while delivering personalized, seamless arrival and departure experiences. Valet Ambassadors anticipate guest needs, build meaningful connections, and safely handle guest vehicles as operational needs require. The role supports the guest experience through warm, genuine greetings, assistance with doors, luggage, and requests, and helpful information about the hotel and local area. It also includes issuing valet tickets, collecting payment, monitoring vehicle flow, parking and retrieving vehicles, and maintaining organized parking areas and key control systems. Valet Ambassadors collaborate with hotel teams and uphold safety, appearance, and service standards throughout each shift.

Requirements

High school diploma or equivalent.
Valid driver's license with a clean driving record.
Ability to drive manual and automatic transmission vehicles.
Flexible availability, including weekends, holidays, and evenings.
Ability to work peak business hours and special events.

Nice To Haves

Previous valet or hospitality experience.
Experience handling luxury or exotic vehicles.
Strong customer service and communication skills.
Professional demeanor and attention to detail.
Bilingual in English and Spanish.

Responsibilities

Welcome guests with warm, genuine Forbes Five-Star greetings and personalized interactions.
Anticipate guest needs and create memorable luxury-level experiences.
Open vehicle and hotel doors for arriving and departing guests; acknowledge guests entering or leaving the hotel with eye contact and a sincere greeting.
Provide information about the hotel, its amenities, and the local area when appropriate.
Assist with luggage and guest requests as needed.
Keep the front drive polished, organized, and welcoming; observe for opportunities to improve the guest experience and address concerns early.
Issue valet tickets to guests who park and ensure payment is collected.
Monitor the arrival area to maintain a smooth flow of vehicles and guests.
Safely park and retrieve guest vehicles as operational needs require, handling vehicles with care.
Maintain organized parking areas and key control systems.
Uphold Forbes Five-Star service standards and hotel appearance and uniform requirements.
Communicate and collaborate with valet, bell, concierge, and front desk teams.
Receive coaching and constructive feedback and demonstrate continuous improvement.
Maintain a positive, professional, dependable, punctual, and accountable approach throughout each shift.
Take ownership of guest concerns and seek assistance when needed.
Perform other duties as assigned by management.