Valet Ambassador

The Monarch San Antonio (Zachry) • San Antonio, TX

7d

About The Position

Valet Ambassadors are the first and last point of contact for hotel guests and play a critical role in creating exceptional first and lasting impressions. The position requires professionalism, attention to detail, and a commitment to Forbes Five-Star service standards while delivering personalized, seamless arrival and departure experiences. Valet Ambassadors anticipate guest needs, build meaningful connections, and safely handle guest vehicles as operational needs require.

The role is based at The Monarch San Antonio, a 200-room boutique hotel in downtown San Antonio. Valet Ambassadors welcome guests, support their needs, provide information about the hotel and local area, and maintain an organized front drive. They issue valet tickets, collect payment, monitor vehicle flow, and safely park and retrieve vehicles. They collaborate with valet, bell, concierge, and front desk teams to provide a unified luxury guest experience.

Requirements

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Ability to drive manual and automatic transmission vehicles.
• Flexible availability, including weekends, holidays, and evenings.
• Ability to work peak business hours and special events.

Nice To Haves

• Previous valet or hospitality experience.
• Experience handling luxury or exotic vehicles.
• Strong customer service and communication skills.
• Professional demeanor and attention to detail.
• Bilingual in English and Spanish.

Responsibilities

• Welcome guests with a warm, genuine Forbes Five-Star greeting and build meaningful connections through personalized interactions.
• Anticipate guest needs and create memorable, luxury-level experiences.
• Open vehicle and hotel doors for arriving and departing guests, and acknowledge guests entering or leaving with eye contact and a sincere greeting.
• Provide information about the hotel, its amenities, and the local area when appropriate.
• Assist with luggage and guest requests as needed.
• Maintain a polished, organized, and welcoming front drive, observing for opportunities to improve the guest experience and resolve concerns.
• Issue valet tickets to every guest who parks and ensure payment is collected.
• Monitor the arrival area to maintain a seamless flow of vehicles and guests.
• Safely park and retrieve guest vehicles as operational needs require, handling them with care.
• Maintain organized parking areas and key control systems.
• Uphold Forbes Five-Star service standards and hotel appearance, uniform, and conduct standards.
• Communicate proactively and collaborate with valet, bell, concierge, and front desk teams.
• Accept coaching and constructive feedback and demonstrate continuous improvement.
• Maintain a positive attitude, professionalism, integrity, accountability, dependability, and punctuality.
• Take ownership of guest concerns and seek assistance when needed.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k), paid leave, and bonus program.
• Company-paid short-term and long-term disability insurance.
• Employee assistance program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED