Valet Guest Service Manager - Raleigh, NC

Parking Management Company•Raleigh, NC

About The Position

The Valet Account Manager oversees daily operations at an assigned valet location, ensuring exceptional service for clients and guests. The role leads valet operations by managing staff, maintaining client relationships, overseeing revenue, payroll, and expenses, and performing valet duties when needed. It focuses on staff development, operational excellence, efficiency, financial performance, safety, and customer satisfaction. The manager is the primary contact for assigned properties and coordinates scheduling, staffing, quality assurance, site visits, equipment upkeep, process improvements, and consistent service standards. The role recruits, trains, coaches, and supervises hourly associates; monitors site-level financial activity with the Regional Director; and reports progress, challenges, and account needs to management. The manager may use a personal device for work communications and may need to work flexible hours, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings. The position is full-time and exempt. It requires a high school diploma or GED and at least three years of supervisory experience in parking, hospitality, or a similar customer-service field. A valid driver’s license, reliable transportation, an acceptable motor vehicle record, and a clean background check are also required. The work takes place in indoor and outdoor settings, including parking facilities, and involves exposure to varied weather and moving vehicles. Compensation is salary with potential bonus opportunities; salary may vary by market and applicable experience.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer-service field.
Valid driver’s license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to provide professional guest service, communicate effectively, listen actively, and provide personalized assistance.
Ability to build client relationships, understand client needs, resolve issues promptly, and coordinate across locations.
Analytical and problem-solving skills, including analyzing revenue and payroll, identifying discrepancies, and improving operational accuracy and efficiency.
Training and leadership skills, including hands-on coaching, team development, accountability, and employee engagement.
Knowledge of payroll management, scheduling, and overtime control.
Clear communication and reporting skills with internal departments, external vendors, clients, and management.
Ability to work in indoor and outdoor environments and maintain situational awareness around vehicles and pedestrians.
Ability to meet the role’s vision demands, including close, distance, and peripheral vision, depth perception, and adjusting focus.
Ability to stand and sit for extended periods.

Nice To Haves

Additional training or certifications in leadership or business management.
Experience or knowledge with operational software and leadership principles.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, and strengthen client relationships.
Manage scheduling, staffing, and quality assurance to support smooth daily operations.
Conduct site visits, resolve operational issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site-level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate records.
Recruit, train, coach, and supervise hourly associates; set performance expectations and enforce company policies.
Provide regular management updates on progress, challenges, and account needs.
Involve staff in planning, decision-making, and process improvement; provide feedback and support skill development.
Use personal devices as needed for work-related coordination, including during emergencies or urgent situations.
Perform valet duties when needed.
Attend required staff meetings and complete assigned training modules on time.
Work flexible hours when needed and travel occasionally for financial reviews, audits, or corporate meetings.
Complete other assigned tasks supporting operational and financial objectives.