Valet Account Manager - Raleigh, NC

Parking Management•Raleigh, NC

About The Position

The Valet Account Manager oversees daily operations at assigned valet locations, ensuring exceptional service for clients and guests. The role manages staff, client relationships, location-level financial and administrative matters, and may perform valet duties as needed. The Account Manager leads operations to improve guest service, efficiency, financial performance, staff development, and customer satisfaction while maintaining a safe, professional, and organized valet experience. The position serves as the primary contact for assigned properties, oversees scheduling and staffing, conducts site visits, monitors revenue, payroll, and expenses, and recruits, trains, and coaches hourly associates. It provides management updates and reports, supports continuous improvement, and may require flexible hours, occasional travel, and use of a personal cell phone for work-related communication. The position is full-time and exempt, with salary and potential bonus opportunities. Salary may vary depending on market and applicable experience.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Strong hospitality, customer service, professional communication, active listening, and personalized guest-service skills.
Client relationship management skills, including resolving issues promptly and anticipating client needs.
Analytical and problem-solving skills, including analyzing revenue and payroll, identifying discrepancies, and addressing operational inefficiencies.
Training and leadership skills, including hands-on coaching, team building, accountability, and employee engagement.
Payroll management skills, including scheduling and overtime control to optimize labor costs.
Communication and reporting skills for sharing information with operations, HR, internal departments, external vendors, clients, and managers.
Ability to work in indoor and outdoor settings, including parking facilities and environments with weather exposure, noise, and moving vehicles.
Ability to meet the role’s physical demands, including extended periods of standing and sitting and vision abilities needed to maintain on-site situational awareness.

Nice To Haves

Additional training or certifications in leadership or business management are beneficial.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, maintain open communication, and identify opportunities to improve service and grow business.
Manage scheduling, staffing, and quality assurance for daily operations at assigned locations.
Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site-level revenue, payroll, and expenses; identify trends or irregularities; and work with the Regional Director on cost control and accurate records.
Recruit, train, and coach hourly associates; set performance expectations; model professionalism; and enforce company policies.
Provide regular management updates and reports about progress, challenges, and account needs.
Involve staff in planning, decision-making, and process improvement while taking responsibility for team performance.
Provide regular feedback, support skill development, encourage professional growth, and seek and apply feedback from internal and external customers.
Attend required staff meetings and complete assigned training modules on time.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings as required.
Perform valet duties when needed and undertake other tasks assigned to support operational and financial objectives.
Use a personal cell phone as needed for work-related communication and work applications, subject to the company’s reimbursement policy.