Route Delivery Account Manager - Raleigh, NC

PIZZA WHOLESALE OF LEXINGTON INC•Raleigh, IL

1d•Onsite

About The Position

Pizza Wholesale of Lexington, Inc. is seeking an ambitious, hardworking Route Delivery Account Manager for its Raleigh, North Carolina District. The role serves convenience-store customers from the warehouse, delivering products and providing exceptional service while helping grow sales through promotions and positive customer relationships. The position manages a daily route independently and includes customer support, sales development, product and equipment issue follow-up, store training, inventory and paperwork, and warehouse assistance. Some overnight travel may be required. Applicants must have a clean motor vehicle record, be able to obtain a DOT medical card with at least one-year certification, and live within 60 minutes of the warehouse.

Requirements

Must be at least 21 years old.
High school diploma, GED, or equivalent.
Valid driver's license and safe driving record; must have a clean MVR.
Must be able to obtain a DOT medical card with one-year certification.
Must live within 60 minutes of the warehouse.
Demonstrated customer service ability.
Innovative, self-motivated, and able to work with a sense of urgency.
Maintain a professional appearance and demeanor.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Excellent oral, written, and interpersonal communication skills.
Proficient with Outlook, Excel, Word, and PowerPoint.
Ability to travel between districts and interact with convenience-store customers; travel is up to 20%, and some overnight travel may be required.
Ability to walk or otherwise remain mobile; reach, bend, stoop, push, pull, and frequently lift or move up to 75 pounds.
Ability to drive a 26,000-pound-GVW truck for extended periods and repeatedly step up into and off the back of a truck approximately three feet from the ground.
Ability to work in a controlled, temperate environment and tolerate heat or cold during outside activities.

Responsibilities

Safely operate a company truck in the designated area and provide products and service to customers.
Verify daily vehicle preventive maintenance and maintain required operator documentation.
Manage the daily route independently to ensure accurate, timely deliveries; work within hours-of-service requirements and report challenges completing the route within those limits.
Load and unload products according to company policies, procedures, and guidelines.
Review invoices daily for accuracy and completeness and make corrections as needed.
Verify beginning- and end-of-day truck inventory and complete store inventories using the handheld device.
Meet sales goals and promote route growth and profitability.
Explain services, policies, and pricing methods to customers.
Monitor customer feedback, address or report customer issues promptly and courteously, take corrective action, and follow up to confirm resolution.
Provide emergency service to full-service customers when warranted.
Train store employees as required, including pizza preparation, oven cleaning, and prep-table stocking.
Record product or equipment issues in the handheld quality screen and assist customers with related problems.
Leave stores clean and ensure each pizza shoppe meets Hunt Brothers Pizza standards, including appropriate placement of merchandise, refreshed marketing materials, and operational bulbs and displays.
Follow procedures with store owners to address noncompliance with Hunt Brothers Pizza standards and guidelines.
Assist other Account Managers with routes when needed.
Check voicemail during business hours and Hunt Brothers email daily.
Attend Hunt Brothers Pizza Training School, professional development courses, and company meetings as required.
Help keep the warehouse clean and organized; defrost and clean the truck as necessary.
Make daily bank deposits for collected monies according to policy and procedures.
Complete and submit required paperwork and handheld operations within established timeframes.
Refresh promotional materials as needed or when obsolete.
Comply with company policies, procedures, management directives, and Team Member Handbook requirements.
Maintain professional grooming and dress appropriate for customer and team-member interactions.
Perform other duties as assigned.