Field Account Manager, Redi Carpet (Raleigh, NC)

HD Supply•Durham, NC

About The Position

Redi Carpet is seeking a Field Account Manager to build relationships with multifamily property managers, owners, and community teams in the Raleigh-Durham-Chapel Hill area. The role drives territory growth through prospecting, account development, and customer support, and requires operating a company or personal vehicle consistently for more than 50% of the average work week. If selected, the candidate must have an acceptable Motor Vehicle Record (MVR). The position is responsible for exceeding sales and profit targets in a designated territory by implementing sales and marketing programs and establishing short- and long-term sales strategies. Growth is achieved by winning profitable new accounts through industry research, networking, and proactive prospecting. The role independently handles assignments, solves complex problems, and may oversee projects and assignments and contribute to employees’ professional development, but has no hiring or firing authority. The work is primarily in a comfortable indoor area, with most time spent sitting and frequent opportunities to move about. Rarely, the role may require moving or lifting light articles. Overnight travel is typically less than 10% of the time.

Requirements

Typically requires a bachelor’s degree in a related discipline, or a master’s degree and the corresponding experience listed in the posting.
Typically requires 5–8 years of experience in a related field with a BS/BA, or 3–5 years with an MS/MA.
An acceptable Motor Vehicle Record (MVR) is required.
The position requires operating a company or personal vehicle consistently for more than 50% of the average work week.

Nice To Haves

Bachelor’s degree in business administration or a related field.
Business-to-business sales experience, including consultative or solution-based selling techniques.
Proficiency with Salesforce.
Certification may be required in some areas.

Responsibilities

Manage sales and customer-retention initiatives to improve sales performance, profitability, and customer satisfaction; plan, forecast, and report sales activities and competitive pricing tactics.
Create a strategic sales call schedule and conduct face-to-face customer visits to identify opportunities, promote value-added solutions, navigate objections, and increase sales revenue.
Build and maintain a pipeline of qualified managed accounts using the designated customer relationship management tool to meet or exceed sales and margin plans.
Pursue new accounts using cold-call strategies to grow the territory.
Implement approved sales strategies, develop customer relationships, and maintain industry-specific product knowledge and understanding of specialized services.
Use Salesforce reporting and data analysis to identify territory sales and revenue growth opportunities.
Review the customer portfolio and take action on underperforming accounts.
Collaborate with inside sales to support business growth and development.
Troubleshoot and resolve complex problems, applying problem-solving skills in complex or uncertain situations.
May plan, assign, monitor, and review projects and assignments, evaluate results, and contribute to employees’ professional development.