Vaccines Customer Representative - Traverse City, MI

MSD • Detroit, PA

18h • $106,200 - $167,200

About The Position

The Vaccine Customer Representative supports customers by providing clinical information about the company’s vaccines, education, and resources. The role helps address customer operational and financial needs, including reimbursement information and contract adherence, with the goal of improving immunization rates among appropriate patients and helping protect them from vaccine-preventable diseases.

The representative is the primary contact for a range of customers in an assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Customer locations include clinics, health departments, integrated delivery systems, and hospitals. The representative is part of a local Customer Team and collaborates with field-based colleagues, including Vaccine Key Customer Leaders, Vaccine Medical Affairs Leaders, Region Medical Directors, and other extended-team members.

The role involves balanced product sales presentations, sharing customer and marketplace insights with vaccine management, conducting quarterly vaccine-contract business reviews, supporting customer education and quality-based immunization programs, monitoring performance, and developing territory business plans. The representative maintains certification and knowledge across the company’s vaccine portfolio and the CDC immunization schedule for pediatric and adult vaccines. For select accounts, the representative serves as the primary contact, learns the customer’s practice structure, business model, influencers, and patient needs, identifies opportunities, and coordinates account strategy with the company’s customer teams.

This is a regular position with 25% travel. The posting lists the primary location as North Wales (Upper Gwynedd), Pennsylvania, and additional locations may have different compensation guidelines. Relocation is not offered and visa sponsorship is not available. The position’s salary range for the primary location is $106,200 to $167,200, and the successful candidate is eligible for an annual bonus and long-term incentive, if applicable.

Requirements

• Bachelor’s degree and at least 3 years (36 months) of sales experience; alternatively, a high school diploma and at least 6 years of equivalent experience, which may include professional sales, marketing, military, or non-sales healthcare/scientific experience in pharmaceutical, biotech, or medical-device fields.
• Demonstrated ability to build customer trust and show value in selling situations through high-quality interactions focused on products or solutions and improving health outcomes.
• Ability to segment customer populations by shared characteristics and buying behaviors, then use that information to focus activities, allocate promotional resources, and execute commercial plans.
• Ability to understand customer business climates, assess market potential, prioritize local opportunities and risks, develop territory plans, and follow through to achieve business results.
• Ability to understand account interdependencies and customer health care goals and needs, and to maximize account performance by building long-term relationships through collaborative business planning.
• Ability to convey technical concepts accurately and clearly.
• Tenacity to drive and achieve measurable results and resilience in overcoming setbacks to meet or exceed objectives.
• Interest in learning and applying new skills to support the business.
• Ability to use new or existing technologies innovatively.
• Ability to use data to analyze trends and drive business results.
• Valid driver’s license.

Nice To Haves

• Experience with vaccines.
• Strong understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations.

Responsibilities

• Provide balanced product sales presentations to health care providers and health care business professionals, aligning customer needs with vaccine attributes in accordance with product labeling and CDC and professional-society recommendations.
• Share updates with Company Vaccine management about customer needs, feedback, marketplace dynamics, and progress toward quality goals.
• Keep informed about the professional and health care environment through self-study, workshops, conferences, and review of company promotional materials.
• Conduct quarterly business reviews about vaccine contracts and educate customers on ways to maximize contract performance across the company portfolio.
• Assist customers with education to improve organizational immunization rates through adherence to quality-based programs and use of appropriate tools such as Vaccine IQ.
• Monitor business performance against objectives using company-provided tools.
• Develop territory-level business plans focused on improving immunization rates, in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification across the company vaccine portfolio, as well as knowledge of the CDC immunization schedule for pediatric and adult vaccines.
• Serve as the primary customer contact for select accounts and meet with key customer personnel to understand practice structures, business models, key influencers, and patient needs.
• Identify business opportunities and make relevant information available to stakeholders to support immunization needs.
• Coordinate with customer-team members, including Account Executives, Integrated Delivery System teams, and Solutions support teams, to develop customer interaction and relationship strategies aimed at improving immunization rates.

Benefits

• Medical, dental, and vision health care and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level