Vaccines Customer Representative - Traverse City, MI

Merck•Detroit, MI

1d•$106,200 - $167,200

About The Position

The Vaccine Customer Representative supports customers by providing clinical information, education, and resources about the company’s vaccines. The role supports customers’ operational and financial needs, including reimbursement information and contract adherence, to help providers and health systems improve immunization rates among appropriate patients and protect them from vaccine-preventable diseases. The representative is the primary contact for a range of customers in an assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Customer locations may include clinics, health departments, integrated delivery systems, and hospitals. The representative is part of a local Customer Team and collaborates with field-based colleagues and other extended-team members. The role delivers balanced product sales presentations in line with product labeling and CDC and professional society recommendations; shares customer needs, feedback, marketplace dynamics, and progress toward quality goals with Vaccine Management; and keeps current on scientific, product, and marketplace information. The representative uses analytical tools to conduct quarterly business reviews and educate customers on vaccine contract performance, supports customer education to improve immunization rates, monitors performance against objectives, develops territory-level business plans, and maintains knowledge and certification across the company’s vaccine portfolio and the CDC immunization schedules for pediatric and adult vaccines. For select accounts, the representative serves as the primary customer contact, develops understanding of the account’s practice structure, business model, influencers, and patient needs, and identifies opportunities to support immunization needs. The representative also coordinates with customer-team partners to develop account strategies and relationships aimed at improving immunization rates.

Requirements

Bachelor’s degree and at least 3 years (36 months) of sales experience; alternatively, a high school diploma and at least 6 years of equivalent experience, which may include professional sales, marketing, military, or non-sales pharmaceutical, biotech, or medical-device experience.
Valid driver's license.
Ability to build customer trust and demonstrate value through high-quality, health-outcome-focused selling interactions.
Ability to segment customer populations by shared characteristics and buying behaviors and use the information to focus efforts, allocate promotional resources, and execute commercial plans.
Ability to understand customers’ business climates, assess market potential, prioritize local opportunities and risks, develop territory plans, and follow up to drive results.
Ability to understand account interdependencies and customer health care goals and needs, and to build long-term relationships through collaborative business planning.
Ability to convey technical concepts accurately and clearly.
Tenacity and resilience to achieve measurable results and meet or exceed objectives.
Interest in learning and applying new skills to support the business.
Ability to use new or existing technologies innovatively.
Ability to analyze data and trends to drive business results.

Nice To Haves

Vaccines experience.
Strong understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations.

Responsibilities

Deliver balanced vaccine product sales presentations to health care providers and health care business professionals, aligning customer needs with product attributes and applicable recommendations.
Provide Vaccine Management with updates about customer needs, feedback, marketplace dynamics, and progress toward quality goals.
Stay current on scientific, product, and marketplace information through self-study, workshops, conferences, and review of promotional materials.
Use analytical skills and tools to conduct quarterly business reviews and educate customers on maximizing vaccine contract performance across the company portfolio.
Educate customers and support quality-based programs intended to improve organizational immunization rates, using tools such as Vaccine IQ.
Monitor business performance against objectives using company-provided tools.
Develop territory-level business plans focused on improving immunization rates in accordance with company policies, standards, and ethics.
Maintain product knowledge and certification across the company vaccine portfolio and knowledge of the CDC pediatric and adult immunization schedules.
Serve as the primary contact for select customer accounts and understand their practice structure, business model, key influencers, and patient needs.
Identify account business opportunities and share information with relevant stakeholders to support immunization needs.
Coordinate with account executives, integrated delivery system teams, solutions support teams, and other customer-team partners to develop customer strategies.