Auto Damage Claims Adjuster - Traverse City, MI
About The Position
Progressive is hiring an auto damage claims adjuster to serve as the point of contact for customers and direct and make decisions about the repair process from beginning to end. The adjuster manages an independent inventory, works with body shops and other parties to negotiate repair pricing, assesses liability, and provides customer service. The role requires leadership, conflict management, and attention to detail. This is a field position with a company car and frequent driving within an assigned geographical area. Workload may require covering assignments outside that area, and occasional reporting to an office may be required. The territory is Traverse City, MI or Petoskey, MI, subject to change or extension based on business needs.
Requirements
- One of the following experience and education combinations: at least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver's license and auto insurance.
- Must comply with Progressive's driving standards and/or policies.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims without payments.
- Review and determine the validity of supplement requests.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts, health savings accounts, and life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable, as well as short- and long-term disability.
- Parental and family leave; military leave and pay.
- Diverse, inclusive, and welcoming culture with Employee Resource Groups.
- Career development and tuition assistance.
- Annual cash gainshare incentive payment of up to 16% of eligible earnings, based on company performance.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
