Auto Damage Claims Adjuster - Johnson City, TN
About The Position
As a managed repair representative, you will serve as Progressive’s point of contact with customers, directing and making decisions about the repair process from beginning to end. You will manage your own inventory independently and work closely with body shops and others to negotiate repair pricing and assess liability. The role calls for leadership and conflict-management skills, attention to detail, and a strong commitment to customer service. This is a field position with access to a company car and frequent driving within your assigned geographical area. Workload is assessed collectively, so you may cover assignments outside your area. You may also need to report to an office occasionally. Candidates must live within a commutable distance of the Tri-City area and the territories supported by the role.
Requirements
- One of the following experience and education combinations: at least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor’s degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver’s license and auto insurance.
- Must meet Progressive’s driving standards and/or policies.
- Must live within a commutable distance of the Tri-City area and territories supported by the role.
Responsibilities
- Complete vehicle inspections and write estimates.
- Determine total loss evaluations and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims without payments.
- Review and determine the validity of supplement requests.
- Manage an assigned inventory independently and serve as the customer point of contact throughout the repair process.
- Drive frequently within the assigned geographical area and, as workload requires, cover assignments outside that area.
Benefits
- Company car access.
- Gainshare annual cash incentive payment of up to 16% of eligible earnings, based on company performance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
