Vaccines Account Manager - White Plains, NY

GSK • White Plains, NY

1d • Onsite

About The Position

The Vaccine Account Manager (VAM) owns business-to-business relationships with large and complex healthcare delivery networks, including health systems, state CDC awardees, major health departments, and Federally Qualified Health Centers. As the primary liaison for these customers, the VAM engages clinical and non-clinical senior stakeholders to understand customer needs and priorities and deliver a customized value proposition. The role requires strong customer engagement, knowledge of healthcare contracting and customer decision-making, and the ability to coordinate across internal and external stakeholders. The VAM builds relationships with complex healthcare organizations, navigates formulary processes, and works to support optimal patient access to vaccines.

The VAM coordinates with field teams to grow sales of GSK’s vaccine portfolio within integrated delivery networks. This is a field-based position covering a territory that includes, but is not limited to, White Plains, Bronx, Yonkers, and Middletown. Travel is up to 40%, depending on district size and customer locations. The US annual base salary range for new hires is $160,500–$267,500. The position also offers an annual bonus and eligibility for a share-based long-term incentive program, dependent on role level. Benefits include healthcare and other insurance for employees and families, retirement benefits, paid holidays, vacation, and paid caregiver, parental, and medical leave.

Requirements

• Bachelor’s degree from an accredited institution.
• Previous vaccines sales experience.
• A combined minimum of five years of experience in pharmaceutical sales, pharmaceutical marketing, payer experience, and/or business development.
• Valid driver’s license.
• Ability to travel up to 40%, based on district size.
• Strong customer engagement skills and knowledge of healthcare contracting and customer-specific decision-making.
• Ability to work across complex groups of internal and external stakeholders.

Nice To Haves

• Master’s degree in business, public health, hospital administration, or a similar field.
• Deep knowledge of healthcare-industry contracting.
• Expertise in the vaccines marketplace, GSK and competitive portfolios, and customers.
• Deep knowledge of health systems’ business models, organizational structures, stakeholder roles, and decision-making processes, including P&T and formulary processes.
• Experience calling on C/D-level stakeholders within large, complex healthcare delivery networks such as IDNs.
• Experience providing lateral leadership in a highly matrixed organization.
• Advanced business acumen and analytical skills to diagnose opportunities.
• Strong communication, presentation (live and remote), and influencing skills for working with large customers.
• Ability to translate strategy into local business and strategic account plans.
• Ability to influence and mobilize other sales leaders and representatives around action plans for priority customers.
• Account management, cross-functional collaboration, data-to-insights, digital fluency, omnichannel, and scientific literacy.

Responsibilities

• Build partnerships with large organized customers, including health systems, public awardees, and FQHCs, and engage key decision-makers such as chief medical officers, pharmacy directors, infectious disease specialists, and P&T committee members.
• Identify customer objectives and determine how vaccination efforts can support them.
• Develop customer-specific and area business plans, including stakeholder maps, budget cycles, formulary timelines, and business reviews, to achieve Good Selling Outcomes.
• Navigate organizational structures to identify clinical, operational, and financial influencers and advance vaccine access, formulary status, policy, protocols, stocking, and pull-through.
• Work with public-sector decision-makers to advance immunization efforts and address local policy changes; represent customer needs to field and headquarters leadership.
• Manage key accounts through business reviews, contract performance discussions, educational programs, customer meetings, and medical conferences.
• Meet or exceed customer-specific volume, immunization-rate, market-share, and annual vaccine portfolio sales targets.
• Define and achieve customer-specific objectives and Good Selling Outcomes using key performance indicators.
• Support contracting processes in partnership with Contracting Specialists.
• Use consultative selling to position vaccines as a leading intervention.
• Coordinate Vaccine Business Unit needs and objectives with Sales leadership and local sales teams serving customer networks.
• Coordinate organizational support for customer needs and support vaccination programs across channels, including retail pharmacy referrals, adjudication support, and digital platforms as appropriate.
• Partner with Contracting Specialists, OPAS/HSDs, Medical Affairs, Marketing, and other internal teams to provide relevant resources and present the clinical, economic, and operational value of vaccines compliantly.
• Collaborate with Market Access to address coverage, reimbursement, and contracting challenges.
• Develop expertise in vaccines, disease states, immunization guidelines, and the competitive landscape.
• Provide evidence-based clinical education to healthcare professionals on vaccine efficacy, safety profiles, and administration protocols.
• Stay current with CDC guidelines, medical society recommendations, and health quality metrics.
• Analyze account performance, market trends, competitive activity, and formulary landscapes to identify growth opportunities.
• Provide market feedback to internal stakeholders on product positioning and pricing.
• Maintain detailed customer interaction and activity records in CRM systems.
• Complete required training programs, certifications, and compliance modules.
• Ensure promotional activities comply with pharmaceutical regulations and company policies.
• Achieve annual sales targets at the customer and territory levels, complete stakeholder mapping, gain access to decision-makers, and meet organizational and field coverage metrics.

Benefits

• Annual bonus.
• Eligibility to participate in a share-based long-term incentive program, dependent on role level.
• Healthcare and other insurance benefits for employees and their families.
• Retirement benefits.
• Paid holidays.
• Vacation.
• Paid caregiver, parental, and medical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level