Vaccine Customer Representative - Tri - Cities WA

MSD • North Wales, PA

4d • $79,200 - $124,700 • Remote

About The Position

The Vaccine Customer Representative (VCR) provides customers with clinical information about the company’s vaccines, education, and resources. The role supports customers’ operational and financial needs, including reimbursement information and contract adherence, with the goal of helping providers and health systems increase immunization rates among appropriate patients and protect them from vaccine-preventable diseases.

The VCR is the primary contact for a range of customers in an assigned territory, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Customer locations may include clinics, health departments, integrated delivery systems, and hospitals. The representative works as part of a local Customer Team alongside field-based colleagues, including the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, Region Medical Director, and other extended-team members.

The territory includes Yakima, Kennewick, Pasco, Richland, Wenatchee, Walla Walla, Moses Lake, Ellensburg, Sunnyside, West Richland, Grandview, and Prosser, Washington, as well as Hermiston, Oregon, and surrounding areas. The ideal residence is within the territory. Travel varies depending on the candidate’s location within the geography; the posting lists travel requirements of 25%. The position is remote and is a first-shift, day position.

Requirements

• Bachelor’s degree and 0–3 years of sales experience, or at least a high school diploma and 4 or more years of relevant work experience. Relevant experience may include professional sales, marketing, military, or a healthcare/scientific field such as pharmaceuticals, biotechnology, or medical devices.
• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work independently and in a team environment.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Valid driver’s license.

Nice To Haves

• Ability to convey technical concepts accurately and clearly.
• Prior experience in a technical or scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing plans to engage customers and meet their needs.
• Understanding of marketing/sales or marketing/sales support functions and operations.
• Ability to analyze metrics and assess progress against objectives.
• Vaccine experience.

Responsibilities

• Deliver balanced product presentations to healthcare providers and healthcare business professionals, aligning customer needs with vaccine attributes in accordance with product labeling, CDC recommendations, and professional society recommendations.
• Update Vaccine Management on customer needs, customer feedback, marketplace dynamics, and progress toward quality goals.
• Maintain knowledge of the professional and healthcare environment through self-study, workshops, conferences, and ongoing review of company promotional materials.
• Use analytical skills and tools to conduct quarterly business reviews about vaccine contracts and educate customers on maximizing contract performance across the company portfolio.
• Educate customers and support adherence to quality-based programs using appropriate tools, including Vaccine IQ, to improve organizational immunization rates.
• Monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates, consistent with company policies, standards, and ethics.
• Maintain product knowledge and certification across the company vaccine portfolio and knowledge of the CDC immunization schedule for pediatric and adult vaccines.
• Serve as the primary contact for select customer accounts; meet with key customers and personnel to understand practice structures, business models, influencers, and patient needs.
• Identify business opportunities and share information with relevant stakeholders to support customer immunization needs.
• Coordinate with the company customer team, including Account Executives, the Integrated Delivery System team, and Solutions support teams, to develop customer interaction and relationship strategies aimed at improving immunization rates.

Benefits

• Medical, dental, vision, healthcare, and other insurance benefits for employees and their families.
• Retirement benefits, including a 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Eligible for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level