Vaccine Customer Representative - Tacoma, WA

MSD • North Wales, PA

4d • $79,200 - $124,700 • Remote

About The Position

The Vaccine Customer Representative (VCR) supports customers by providing clinical information about the company’s vaccines, education, and resources. This support addresses customers’ operational and financial needs, including reimbursement information and contract adherence, with the goal of helping providers increase immunization rates among appropriate patients and protect them from vaccine-preventable diseases. The VCR serves as the primary contact for a variety of customers in the assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Customer locations include clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team and collaborates with field-based colleagues, including the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, Region Medical Director, and other extended-team members. The role covers Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, Washington, and surrounding areas. The ideal residence is within the territory. Travel varies based on the candidate’s location within the geography; the posting lists travel requirements of 25%. The position is remote.

The VCR delivers balanced vaccine product presentations consistent with product labeling and CDC and professional society recommendations; shares customer needs, feedback, marketplace dynamics, and quality-goal progress with Vaccine Management; and builds customer insight through self-study, workshops, conferences, and review of company promotional materials. The role also uses analytical tools to conduct quarterly contract business reviews, assists customers with quality-based programs and immunization-rate improvement, monitors performance against objectives, develops territory business plans, and maintains product certification and knowledge of the company’s vaccine portfolio and CDC pediatric and adult immunization schedules.

For select accounts, the VCR serves as the primary customer contact, understands customer operations, business models, influencers, and patient needs, identifies business opportunities, and shares relevant information with stakeholders. The VCR coordinates with company customer teams to develop account interaction and relationship strategies aimed at improving immunization rates.

Requirements

• Bachelor’s degree and 0–3 years of sales experience; or a high school diploma and at least 4 years of relevant work experience, which may include professional sales, marketing, military, or health care/scientific work in pharmaceutical, biotech, or medical devices.
• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Valid driver’s license.

Nice To Haves

• Ability to convey technical concepts accurately and clearly.
• Prior experience in a technical/scientific field or health care environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing plans for engaging customers and meeting customer needs.
• Understanding of marketing/sales or marketing/sales support functions and operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccine experience.

Responsibilities

• Deliver balanced vaccine product presentations to health care providers and health care business professionals, aligning customer needs with vaccine attributes and following product labeling, CDC guidance, and professional society recommendations.
• Provide Vaccine Management with updates on customer needs, customer feedback, marketplace dynamics, and progress toward quality goals.
• Build and maintain knowledge of professional and health care environments through self-study, workshops, conferences, and review of company promotional materials.
• Use analytical skills and tools to conduct quarterly business reviews on vaccine contracts and educate customers on maximizing contract performance across the company portfolio.
• Assist customers with education and appropriate tools, including Vaccine IQ, to improve organizational immunization rates through quality-based programs.
• Monitor business performance against objectives using company-provided tools.
• Develop territory-level business plans focused on improving immunization rates in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification across the company vaccine portfolio and knowledge of CDC pediatric and adult immunization schedules.
• Serve as the primary point of contact for select customer accounts and understand their practice structures, business models, key influencers, and patient needs.
• Identify customer business opportunities and make relevant information available to stakeholders to support immunization needs.
• Coordinate with the company’s customer team, including Account Executives, Integrated Delivery System teams, and Solutions support teams, to develop customer interaction and relationship strategies aimed at improving immunization rates.

Benefits

• Medical, dental, and vision health care and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Eligible for annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level