Vaccine Customer Representative - Spokane, WA

MSD•Spokane, PA

3d•Remote

About The Position

The Vaccine Customer Representative (VCR) supports healthcare customers by providing clinical information about the company's vaccines, education, and resources. This support addresses customers' operational and financial needs, including reimbursement information and contract adherence, with the aim of helping providers and healthcare systems increase immunization rates among appropriate patients and protect them from vaccine-preventable diseases. The VCR serves as the primary point of contact for a variety of customers in an assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Customer locations may include clinics, health departments, integrated delivery systems, and hospitals. The VCR is part of a local Customer Team and collaborates with field-based colleagues, including the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, Region Medical Director, and other extended-team members. The territory includes Spokane, Pullman, Cheney, Liberty Lake, Airway Heights, Medical Lake, Omak, and surrounding areas in Washington; and Coeur d'Alene, Post Falls, Lewiston, Moscow, Sandpoint, Grangeville, Bonners Ferry, and surrounding areas in Idaho. The ideal candidate resides within the territory. Travel varies based on the candidate's location within the geography; the posting lists travel requirements as 25%. The position is remote, requires a valid driver's license, and does not offer relocation or visa sponsorship.

Requirements

Bachelor's degree and 0–3 years of sales experience, or at least a high school diploma and 4 or more years of relevant work experience.
For the high-school-diploma pathway, relevant experience may include professional sales, marketing, military service, or a healthcare or scientific field such as pharmaceuticals, biotechnology, or medical devices.
Demonstrated aptitude to excel in current or previous educational or professional roles.
Ability to work independently and within a team environment.
Strong organizational and time-management skills.
Excellent interpersonal and communication skills.
Valid driver's license.

Nice To Haves

Ability to convey technical concepts accurately and clearly.
Prior experience in a technical or scientific field or healthcare environment.
Previous sales, account management, consultative, or customer service experience.
Experience developing and executing a plan to engage customers and meet their needs.
Understanding of marketing, sales, marketing/sales support functions, or operations.
Ability to analyze metrics and assess progress against objectives.
Vaccine experience.

Responsibilities

Deliver balanced product sales presentations to healthcare providers and healthcare business professionals, aligning customer needs with company vaccine attributes in accordance with product labeling and CDC and professional society recommendations.
Provide company Vaccine management with updates about customer needs, customer feedback, marketplace dynamics, and progress toward quality goals.
Stay informed about professional and healthcare environments through self-study of company-provided scientific, product, and marketplace information; attendance at product workshops and conferences; and ongoing review of promotional materials.
Use analytical skills and tools to conduct quarterly business reviews about vaccine contracts and educate customers on maximizing contract performance across the company portfolio.
Help customers improve organizational immunization rates through education and adherence to quality-based programs, using tools such as Vaccine IQ.
Monitor business performance against objectives using company-provided tools.
Develop a territory-level business plan focused on improving immunization rates with assigned customers, following company policies, standards, and ethics.
Maintain product knowledge and certification across the company vaccine portfolio, and knowledge of the CDC immunization schedule for pediatric and adult vaccines.
Serve as the primary point of contact within select customer accounts and meet with key customer personnel to understand their practice structure, business model, key influencers, and patient needs.
Identify business opportunities and share information with relevant stakeholders to support identified immunization needs.
Coordinate with the company customer team, including Account Executives, the Integrated Delivery System team, and Solutions support teams, to outline customer strategies aimed at improving immunization rates.