Vaccine Customer Representative - Tacoma, WA

MSD•Tacoma, PA

2d•Remote

About The Position

The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of healthcare customers in an assigned territory, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. The role supports customer clinical, operational, and financial needs by providing information, education, and resources about the company’s vaccines, reimbursement, and contract adherence, with the goal of helping appropriate patients receive immunizations and protecting them from vaccine-preventable diseases. Customers include clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of a local customer team and collaborates with field-based colleagues, including Vaccine Key Customer Leaders, Vaccine Medical Affairs Leaders, Region Medical Directors, and other team members. The territory includes Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, Washington, and surrounding areas. The preferred residence is within this territory. Travel varies based on the candidate’s location within the geography; the posting lists a 25% travel requirement. The position is remote. The position requires a bachelor’s degree with 0–3 years of sales experience, or at least a high school diploma and 4 or more years of relevant work experience. A valid driver’s license is required. The role is regular employment, with no relocation assistance and no visa sponsorship. The listed salary range for the primary location is $79,200–$124,700, and the successful candidate is eligible for an annual bonus and long-term incentive, if applicable. Benefits include medical, dental, vision, and other insurance benefits, retirement benefits including a 401(k), paid holidays, vacation, and compassionate and sick days.

Requirements

Bachelor’s degree and 0–3 years of sales experience, or a high school diploma at minimum and at least 4 years of relevant work experience. Relevant experience may include professional sales, marketing, military, or a healthcare/scientific field such as pharmaceuticals, biotechnology, or medical devices.
Demonstrated aptitude to excel in current or previous educational or professional roles.
Ability to work independently and within a team environment.
Strong organizational and time-management skills.
Excellent interpersonal and communication skills.
Valid driver’s license.
Account management, business sales, customer communications and engagement, customer needs assessment, customer relationship management, direct selling, goal setting, health economics, interpersonal relationships, lead generation, liaison work, market analysis, metrics development, opportunity management, product knowledge, progress monitoring, sales channels, sales forecasting and management, sales meetings and metrics, and sales pipeline management.

Nice To Haves

Ability to convey technical concepts accurately and clearly.
Prior experience working in a technical or scientific field or healthcare environment.
Previous sales, account management, consultative, or customer service experience.
Experience developing and executing a plan for engaging customers and meeting customer needs.
Understanding of marketing/sales or marketing/sales support functions and operations.
Ability to analyze metrics to assess progress against objectives.
Vaccine experience.

Responsibilities

Deliver balanced product sales presentations to healthcare providers and healthcare business professionals, aligning customer needs with vaccine attributes in accordance with product labeling and CDC and professional society recommendations.
Provide Vaccine management with updates on customer needs, customer feedback, marketplace dynamics, and progress toward quality goals.
Keep informed about professional and healthcare environments through self-study of company-provided scientific, product, and marketplace information; product workshops and conferences; and regular review of promotional materials.
Use analytical skills and tools to conduct quarterly business reviews on vaccine contracts and educate customers on maximizing contract performance across the company portfolio.
Educate customers on improving organizational immunization rates through adherence to quality-based programs and use of appropriate tools such as Vaccine IQ.
Monitor business performance against objectives using company-provided tools.
Develop a territory-level business plan focused on improving immunization rates in accordance with company policies, standards, and ethics.
Maintain product knowledge and certification across the company vaccine portfolio and knowledge of CDC pediatric and adult immunization schedules.
Serve as the primary point of contact for select customer accounts and meet with key customer personnel to understand practice structure, business models, influencers, and patient needs.
Identify business opportunities and share information with relevant stakeholders to support identified immunization needs.
Coordinate with customer teams, including Account Executives, Integrated Delivery System teams, and Solutions support teams, to develop customer interaction and relationship strategies aimed at improving immunization rates.