UX Design Operations Coordinator

Arlo Technologies•Milpitas, CA

20d

About The Position

The UX Design Operations Coordinator is a six-month contract role supporting Arlo's User Experience organization. The role helps the UX team operate efficiently and maintain visibility across software, hardware, and service experiences. The coordinator partners with Design leadership, designers, Product Management, Engineering, Program Management, and other business partners to align priorities, resources, timelines, dependencies, decisions, and deliverables. This is a collaborative, detail-oriented role for someone who enjoys structuring complex work, improving team processes, and keeping projects moving. It focuses on operational excellence rather than visual design execution. The successful candidate is expected to quickly establish relationships, understand existing workflows and priorities, and provide immediate structure and continuity across the team's active portfolio.

Requirements

Bachelor's degree or equivalent practical experience.
Experience in design operations, design program management, project management, agency operations, or a closely related role.
Experience working with creative or UX teams and understanding of how to introduce useful process and structure without slowing creative work.
Strong project management skills, including organizing complex programs, prioritizing competing needs, managing schedules, and following through independently.
Excellent communication and collaboration skills, with the ability to work effectively across Design, Product, Engineering, and business teams.
Strong attention to detail and comfort managing multiple workstreams, dependencies, and deadlines simultaneously.
Experience with project tracking, planning, documentation, and collaboration tools.
Experience working in an Agile product development environment.
Ability to create clear status reports, presentations, trackers, and other operational materials for audiences including senior leadership.
Understanding of UX design and product development processes.
Comfort working in a fast-paced environment where priorities can evolve and ambiguity needs to be turned into action.

Nice To Haves

Familiarity with tools such as Smartsheet, Jira, Confluence, Figma, or similar platforms.
Familiarity with qualitative and quantitative user research.
Experience supporting hardware and software or connected-device products, particularly mobile, web, IoT, or smart-home experiences.

Responsibilities

Coordinate the UX team's project portfolio, priorities, capacity, and deliverables across mobile, web, hardware, and platform experiences in partnership with UX Design leadership.
Maintain project plans, schedules, milestones, status, dependencies, risks, and action items, and proactively surface issues that could affect delivery.
Coordinate design resourcing across projects and help leadership identify capacity gaps, competing priorities, and opportunities to rebalance work.
Provide stakeholders with clear project and portfolio updates on priorities, resource utilization, milestones, risks, and decisions.
Bridge Design, Product Management, Engineering, Program Management, and other cross-functional partners to ensure dependencies and handoffs are understood and managed.
Own or facilitate UX design intake, helping teams capture requests, clarify scope and timing, assess priority, and route work appropriately.
Identify and help implement improvements to UX workflows, tools, documentation, asset management, and team rituals to increase efficiency and reduce friction.
Coordinate design reviews, planning sessions, workshops, and leadership meetings, including agendas, materials, action items, and follow-through.
Connect related work across products, features, platforms, and initiatives; identify collisions, duplicated effort, or gaps and work with partners to resolve them.
Support quarterly and annual planning by consolidating project commitments, resource needs, timelines, and operational risks for UX leadership and business partners.
Maintain operational systems and reporting used by the UX organization, including project trackers, planning tools, documentation, and shared team resources.
Bring together business goals, customer needs, technology, design intent, and execution realities to support informed decisions and progress.
Help ensure project ownership, dependencies, timing, and next steps are clear to cross-functional partners, and that design requests are consistently captured, prioritized, and routed.