UX Design Operations Coordinator

Arlo•Milpitas, CA

18d

About The Position

The UX Design Operations Coordinator is a six-month contract role supporting Arlo’s User Experience organization. The role helps the UX team operate efficiently and maintain visibility across a portfolio of software, hardware, and service experiences. The coordinator partners with Design leadership, designers, Product Management, Engineering, Program Management, and other business partners to align priorities, resources, timelines, dependencies, decisions, and deliverables. It emphasizes operational excellence rather than visual design execution. The successful candidate will quickly establish relationships, understand existing workflows and priorities, and provide structure and continuity across the team’s active portfolio. Success means UX leadership has a current view of priorities, resourcing, milestones, and risks; partners understand ownership and next steps; design requests follow a consistent intake process; and team operations are organized so designers can focus more on customer experiences.

Requirements

Bachelor’s degree or equivalent practical experience.
Experience in design operations, design program management, project management, agency operations, or a closely related role.
Experience working with creative or UX teams and understanding of how to introduce useful structure without slowing creative work.
Strong project management skills, including organizing complex programs, prioritizing competing needs, managing schedules, and following through independently.
Excellent communication and collaboration skills across Design, Product, Engineering, and business teams.
Strong attention to detail and ability to manage multiple workstreams, dependencies, and deadlines simultaneously.
Experience with project tracking, planning, documentation, and collaboration tools.
Experience working in an Agile product development environment.
Ability to create clear status reports, presentations, trackers, and other operational materials for varied audiences, including senior leadership.
Understanding of UX design and product development processes.
Comfort working in a fast-paced environment where priorities can evolve and ambiguity must be turned into action.

Nice To Haves

Familiarity with Smartsheet, Jira, Confluence, Figma, or similar platforms.
Familiarity with qualitative and quantitative user research.
Experience supporting hardware and software or connected-device products, particularly mobile, web, IoT, or smart-home experiences.

Responsibilities

Coordinate the UX team’s project portfolio, priorities, capacity, and deliverables across mobile, web, hardware, and platform experiences.
Maintain project plans, schedules, milestones, status, dependencies, risks, and action items; proactively surface delivery issues.
Coordinate design resourcing and help leadership identify capacity gaps, competing priorities, and opportunities to rebalance work.
Provide stakeholders with regular, clear updates on priorities, resource utilization, milestones, risks, and decisions.
Bridge Design, Product Management, Engineering, Program Management, and other partners to manage dependencies and handoffs.
Own or facilitate the UX design intake process, capturing requests, clarifying scope and timing, assessing priority, and routing work.
Identify and help implement improvements to UX workflows, tools, documentation, asset management, and team rituals.
Coordinate design reviews, planning sessions, workshops, and leadership meetings, including agendas, materials, action items, and follow-through.
Connect related work and identify potential collisions, duplicated effort, or gaps; work with partners to resolve them.
Support quarterly and annual planning by consolidating commitments, resource needs, timelines, and operational risks for UX leadership and business partners.
Maintain UX operational systems and reporting, including project trackers, planning tools, documentation, and shared team resources.
Bring together business goals, customer needs, technology, design intent, and execution realities to support informed decisions and progress.