About The Position

The Utility Clerk or Sacker plays a crucial role in the daily operations of the Front-End Team. This position requires a detail-oriented individual with strong customer service skills and the ability to multitask effectively. The ideal candidate will properly sack groceries, comply with customer requests, assist customers in finding items or return items to their proper location, help customers to their vehicles, retrieve carts from the parking lot, and help maintain a clear shopping environment. This is a non-exempt position that formally reports to the Front-End Manager.

Requirements

  • Demonstrated ability to provide excellent customer service.
  • General mathematics skills.
  • Excellent written and verbal communication skills.
  • Ability to multitask in a fast-paced environment.

Nice To Haves

  • Experience with bagging merchandise.
  • Demonstrated leadership potential.
  • Previous experience in a retail environment.
  • Experience with stocking merchandise.
  • Demonstrated positivity.

Responsibilities

  • Obtain a liquor license and/or food handlers permit as required by the county within the first 14 days of starting.
  • Assist with bagging groceries efficiently and accurately.
  • Provide exceptional customer service by greeting customers, asking about their preferences for how groceries are sacked, and offering assistance to their vehicle; know and practice Cosentino's Customer Service Standards or Red-Carpet Service.
  • Maintain a clean and organized work environment, including the sales floor, breakroom, check stands, and restrooms.
  • Retrieve carts from the parking lot and ensure they are clean and operational for customers to use.
  • Communicate effectively with team members and management.
  • Resolve customer inquiries or concerns, and seek help from store management when unable to resolve them confidently.
  • Know and follow Cosentino's rules regarding alcohol and tobacco sales and handling.
  • Effectively multitask and manage multiple responsibilities simultaneously.
  • Prevent merchandise loss by checking the bottom of shopping carts for cashiers.
  • Complete additional tasks identified by management, assist other stores or departments as needed, and gain new skills when necessary.
  • Complete ongoing training and development as listed on the Cosentino’s Learning Plan.
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