About The Position

The Pharmacy Technician assists customers with pharmaceutical and other wellness needs in the safest and most courteous manner possible. The role supports prescription intake, processing, customer communications, pharmacy inventory, and upkeep of the pharmacy. The position formally reports to the Pharmacist in Charge and is non-exempt.

Requirements

  • Complete ongoing training and development as listed on the Cosentino Learning Plan.
  • Demonstrate the basic math and reading skills required for the position.
  • Demonstrate the essential written communication skills required for the position.
  • Demonstrate the verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Be able to operate all necessary equipment safely and competently.

Nice To Haves

  • Pharmacy Technician Certification is preferred.
  • A high school diploma or equivalent is preferred.
  • Knowledge of MS Word, Excel, PowerPoint, retail pharmacy software, and POS systems is preferred.

Responsibilities

  • Follow and implement the Cosentino Customer Service Standards.
  • Receive new and refilled prescriptions from customers and assist customers picking up prescriptions.
  • Verify the name and address of the person for whom a prescription is being filled, as applicable, and check that the prescriber’s name is legible.
  • Process cash register transactions for new and refilled prescriptions.
  • Provide customers with necessary communications, such as instructions, side effects, and medication descriptions.
  • Arrange customer consultations with the Pharmacist when requested.
  • Obtain customer signatures for prescriptions received.
  • Answer incoming calls and direct them to the Pharmacist when appropriate.
  • Complete and process third-party documents.
  • Fill prescription books or new prescriptions and file patient profiles.
  • Fill bins with prescription vials.
  • Process incoming orders and verify that shipped items match the items invoiced to the Pharmacy.
  • Check items for appropriate remaining shelf life and remove outdated items as often as the Pharmacist in Charge deems necessary.
  • Clean pharmacy shelves and work areas and maintain the premises in a satisfactory state of cleanliness.
  • Follow and encourage compliance with health regulations, sanitation guidelines, and safety procedures.
  • Resolve customer complaints professionally and involve the Pharmacist in Charge when appropriate.
  • Operate necessary equipment safely and competently.
  • Meet or exceed productivity standards and demonstrate effective verbal, interpersonal, written communication, basic math, and reading skills.
  • Retrieve prescriptions requested for refill and prepare labels for new and refill prescriptions.
  • Fax or call physician offices for additional refills or to address issues as necessary.
  • Affix price stickers to ordered items and place them on stock shelves or in the refrigerator when required.
  • Maintain open communication with the Pharmacist in Charge about department issues, concerns, or events.
  • Complete additional tasks identified by management, assist other stores or departments as needed, and gain new skills when necessary.
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