Utility Billing & Liens Manager

City of North Miami•City Hall - Administration 776 NE 125 St North Miami, FL

About The Position

The Utility Billing and Liens Manager oversees the financial and operational aspects of lien management, utility billing, and water collection services. The role ensures accurate and timely billing, payment processing, account reconciliation, and compliance with applicable regulations. It works closely with the Neighborhood Services Director on the collection of violations and liens, and prepares financial and receivables reports for the CFO. The manager leads the utility billing, liens, and water collections team; supports team members’ training and development; and fosters a collaborative, efficient work environment. The position also works with directors, government agencies, and service providers, addresses customer billing and collections concerns, and develops strategies to improve customer satisfaction and operational efficiency. The role contributes to finance department budgeting, forecasts financial performance related to liens and water collections, identifies opportunities to reduce costs or enhance revenue, and uses technology to improve billing and collections processes. It also keeps current with industry trends and financial management practices.

Requirements

Bachelor’s degree in finance or a related field, or a minimum of 7 years of experience in liens, collections, or a related field.
Valid driver’s license.
Strong understanding of regulations and reporting requirements for utility billing and liens.
Excellent leadership and team management skills.
Proficiency in financial software and Microsoft Office Suite.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills.

Responsibilities

Oversee operations related to liens and utility billing.
Work with the Neighborhood Services Director on collections of violations and liens.
Ensure accurate and timely billing, payment processing, and account reconciliation.
Develop and implement financial policies and procedures for lien and water collection services.
Ensure compliance with local, state, and federal regulations governing liens and water collections.
Prepare and present financial reports to the CFO concerning accounts receivable and accounts payable related to liens, water, and sewer.
Oversee the development and maintenance of accounts receivable for all departments.
Prepare regular receivables reports for the CFO.
Lead and manage the utility billing, liens, and water collections team.
Provide training and development opportunities for team members and foster a collaborative, efficient work environment.
Liaise with directors, government agencies, and service providers.
Address and resolve customer inquiries and complaints related to billing and collections.
Develop strategies to improve customer satisfaction and operational efficiency.
Participate in the finance department budgeting process.
Forecast future financial performance related to liens and water collections.
Identify opportunities for cost reduction and revenue enhancement.
Use technology to improve the efficiency of billing and collections processes.
Stay updated on industry trends and best practices in financial management.