Utilities Outreach Coordinator - Future Hiring
About The Position
Cordoba Corporation is seeking a Utilities Outreach Coordinator for future hiring within its Energy-Electric sector. This role will focus on providing outreach, engagement, and customer service support for electric utility overhead to underground conversion projects. The responsibilities include general project and administrative support, client and customer interface, records management, and project execution. The client's undergrounding program aims to prioritize customers by ensuring a safe, clean, and reliable power supply, with a focus on making the customer experience easy and convenient by minimizing surprises and disruptions. Ideal candidates will possess a strong work ethic, attention to detail, quality control focus, and a commitment to customer satisfaction.
Requirements
- 2-3 years of professional experience in community outreach and engagement, customer relations, public affairs, communications, or related fields required
- Utilities knowledge and experience required
- Experience using databases to update and extract customer information
- Effective QA/QC skills and attention to detail
- Excellent verbal and written communication, interpersonal and customer service skills
- General graphic design knowledge
- Proficient in Adobe and MS Office suite products, including Word, Excel, PowerPoint, and Outlook
- Ability to travel to projects sites as needed.
- Legal authorization to work in the U.S.A. on a full-time basis without sponsorship
Nice To Haves
- Electric utility experience preferred
- Bachelor's Degree in Communications, Public Relations, Public Affairs, Business Administration or related field preferred
- Familiarity with the Los Angeles coastal area/geography highly preferred
Responsibilities
- Conduct outreach and engagement services to customers in the field, including preparing messaging, copy, and materials, as needed.
- Visit customer properties with client teams to gather information, explain utility programs, address concerns, and facilitate communications with survey and design teams.
- Research community values, identifies potential community issues to aid in the planning of project engagement plans with corresponding strategies, tactics, initial scope recommendations, internal deadlines, and draft budgets to achieve program goals.
- Coordinate with client counterparts, including public affairs and corporate communications representatives, on collateral, outreach materials, and any inter-jurisdictional coordination as needed.
- Serve as the day-to-day outreach point of contact for Cordoba’s Project Managers.
- Respond to and tracks inquiries and requests from community members and coordinates with Cordoba Project Managers and client representatives, as needed.
- Attend client and community meetings and program events as needed.
- Create other customer outreach and engagement for the project as needed.
Benefits
- Multiple medical and dental insurance plans
- Vision insurance
- Paid AD&D and life insurance
- 401k with an industry leading employer match
- Generous vacation and sick leave accruals
- 9 paid holidays
- Other forms of paid time off
- Flexible spending accounts (FSA’s) including medical care reimbursement, dependent care reimbursement, and commuter benefit plans
- Employee assistance program
- Well-being benefits that include stress management, nutrition, and financial well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
