Used Truck Sales Representative

Vanguard Truck Centers•Atlanta, GA

3d•Onsite

About The Position

Vanguard Truck Centers is seeking a proactive Used Truck Sales Representative who is passionate about growing sales and developing within the company. The role sells used heavy- and medium-duty trucks while meeting appropriate gross-profit, unit-count, and customer-satisfaction objectives. The position also involves helping customers select and purchase trucks, managing sales paperwork and delivery, developing prospects, and coordinating with dealership departments to support the customer experience.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Meet used-truck sales, gross-profit, unit-count, and customer-satisfaction objectives.
Greet customers and assess their transportation needs by asking questions and listening carefully.
Help customers select trucks and suggest alternatives when appropriate.
Maintain knowledge of truck terminology, product technology, inventory, features, and accessories.
Provide product information and demonstrations, and offer test drives after obtaining proper identification.
Close used-truck deals; prepare accurate sales orders, collect deposits, and process paperwork according to dealership policies.
Appraise used trucks and collect customer financial information when necessary.
Deliver trucks and explain warranty terms, as-is disclosures, service policies, vehicle operation, features, and paperwork.
Prospect for used-truck customers daily, including by telephone, and use the dealership's prospect-development and follow-up system.
Prepare outside sales call reports for the UTM, including contacts, quoted units, and available units when applicable.
Follow applicable federal, state, and local laws governing retail commercial-truck sales.
Set personal income goals consistent with dealership productivity standards and develop a strategy to achieve them.
Explain equity, vehicle values, and depreciation to customers.
Turn all closed deals over to the F&I manager with properly completed paperwork, including insurance information and trade titles.
Coordinate with the service department to ensure trucks are reconditioned on schedule.
Prepare sold trucks for delivery by cleaning them, checking reconditioning, and ensuring features are operational.
Introduce customers to service department personnel and explain available service and maintenance support.
Follow up on post-delivery items, title and tag work, outstanding commitments, and special requests.
Maintain an owner follow-up system that supports customer satisfaction, repeat business, and referrals.
Attend sales meetings and assist with the used-truck inspection process.
Maintain a professional business appearance.
Review and analyze work at the end of each day, week, month, and year to improve time use and planning.