Used Car Purchasing Specialist

Servco • Honolulu, HI

2d

About The Position

Servco is seeking a customer-service-oriented Used Car Purchasing Specialist to purchase pre-owned vehicles directly from customers at its Used Car Buying Center. The specialist schedules seller appointments, sources vehicle leads, evaluates vehicles using digital software, and works with the Buying Center Manager to approve and complete purchases. The role also involves communicating offers and negotiations to customers, preparing purchase documentation, collecting vehicle keys, and transporting purchased vehicles to the Servco Pre-owned lot. Compensation is $17 per hour plus commission on each vehicle purchased; total earnings, including incentives, are performance-based and depend on individual job performance.

Requirements

• High school graduate or equivalent.
• Minimum of two years of customer service work experience.
• Valid driver’s license and clean driving record.
• Strong verbal and written communication skills.
• Strong customer relations skills.
• Knowledge of automotive makes and models.
• Basic proficiency with Word and Excel.
• Ability to multitask and work in a fast-paced work environment.
• Detail-oriented with strong math and financial skills.
• Customer savvy, a team player, and able to adapt to changes.

Nice To Haves

• Business or Auto Technology degree.
• Ability to operate a standard-shift vehicle.
• Auto sales or vehicle appraisal work experience.
• Experience with DealerTrack, Dealersocket, Roadster, and/or ACV MaxDigital.

Responsibilities

• Receive inbound calls and make outbound calls to schedule appointments for sellers to meet with the Used Car Buying Center Manager or Used Car Purchasing Specialist.
• Source used-car sales leads through platforms such as Craigslist and Facebook Marketplace.
• Appraise vehicles on site and remotely using digital software.
• Obtain the Buying Center Manager’s approval to purchase pre-owned vehicles.
• Communicate purchase prices to customers and notify the Buying Center Manager if a customer accepts or wants to negotiate further.
• Assist the Buying Center Manager with obtaining purchase documents and ensure customers complete them properly.
• Obtain vehicle keys from customers and transport vehicles to the Servco Pre-owned lot.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED