Ice Cream US eCommerce Content Associate
About The Position
The US eCommerce Content Associate will support the eCommerce team in delivering high-quality digital content experiences across major retailer platforms. The role partners with brand managers, content teams, retailers, and agency partners to create, optimize, and syndicate content that helps consumers make informed online purchase decisions. Responsibilities include managing content workflows, supporting innovation launches, ensuring accurate content syndication across retailer partners, and maintaining strong digital shelf execution across the portfolio. The position collaborates across functions to improve how brands appear online and to support business impact through content excellence.
Requirements
- Experience in eCommerce content management, digital shelf execution, content operations, or a related field.
- Ability to operate confidently in a fast-paced consumer goods environment.
- Strong project management, organization, communication, and stakeholder management skills.
- Experience partnering with agencies and cross-functional teams to develop and execute content initiatives.
- Understanding of retailer eCommerce platforms, digital content best practices, and the online consumer journey.
- Experience managing multiple priorities and delivering high-quality work with strong attention to detail.
- Bachelor's degree and prior professional experience in a relevant field.
- End-to-end thinking and ownership of results.
- Comfort working in a fast-moving, evolving organization.
- Collaborative approach and appreciation for clarity and low-ego ways of working.
Responsibilities
- Partner with brand managers and cross-functional stakeholders to develop and execute digital content strategies for innovation launches and existing products.
- Manage content briefing, creation, review, and approval processes with agency partners and internal teams.
- Maintain and optimize product content, imagery, and digital assets across retailer platforms for accuracy, completeness, and compliance.
- Manage content syndication across retailer partners and ensure content is published accurately and on time.
- Monitor retailer sites to identify content gaps, optimization opportunities, and ways to improve digital shelf execution.
- Collaborate with eCommerce content teams to analyze content performance and apply insights to improve consumer engagement and conversion.
- Support content management systems and tools, including participating in migration to future content management platforms.
- Build relationships across brand, sales, retailer, content, and agency teams to deliver strong eCommerce experiences.
Benefits
- Market-competitive pay and performance-related rewards
- Flexible ways of working
- Support for health, wellbeing, and life outside of work
- Time off to rest and recharge
- Ongoing learning and development opportunities
- Health insurance, including prescription drug, dental, and vision coverage
- Retirement savings benefits
- Life insurance and disability benefits
- Parental leave
- Sick leave
- Paid vacation and holidays
- Voluntary benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
