US Claims Officer

Government of the Virgin Islands

10d • Onsite

About The Position

Under the direct supervision of the Disclosure Officer, the US Claims Officer works with the collection and deposit section to identify and prepare US Claims returns for processing. The position reviews tax returns for completeness, corresponds with taxpayers to obtain missing information, and verifies claim amounts. Cases requiring further investigation are referred to the Disclosure Officer or their designee for resolution.

The role processes US Claims filed at the Bureau of Internal Revenue (BIR), prepares transmittal reports listing refunds due to the Virgin Islands Government, sends refund notification letters, and provides technical and taxpayer assistance. The position receives general supervision from the Disclosure Officer, who sets objectives, priorities, and deadlines, and is expected to work with minimal supervision. It requires applying tax laws, regulations, procedures, and manuals; managing multiple priorities; meeting established goals and targets; and working with IRS Service Center attorneys, the public, government officials, BIR personnel, government agencies, and the IRS. The work is primarily sedentary and performed in an office setting, with no stated physical demands or associated workplace risks.

Requirements

• Associate degree in business administration or a related field, at least six credits in accounting, and two years of experience working in a lower-grade position related to tax administration and service; OR a high school diploma or equivalent, at least six credits in business administration or accounting, and at least four years of experience working in a lower-grade position related to tax administration and service.
• Knowledge of the Internal Revenue Service (IRS) Code and BIR policies and procedures.
• Ability to identify and resolve issues related to disclosure and US claims.
• Knowledge of BIR organizational structure, functions, and procedures.
• Strong interpersonal skills, with emphasis on oral and written communication.
• Ability to manage multiple priorities and meet established goals and targets.
• Ability to use judgment in interpreting and applying tax laws, regulations, procedures, and manuals.
• Ingenuity, resourcefulness, good judgment, and strong leadership in resolving issues.
• Ability to work with minimal supervision.

Responsibilities

• Process US Claims filed at the Bureau of Internal Revenue (BIR).
• Review tax returns for completeness, contact taxpayers to obtain missing information, and verify claim amounts.
• Refer cases requiring further investigation to the Disclosure Officer or their designee.
• Prepare transmittal reports listing refunds due to the Virgin Islands Government.
• Send notification letters regarding refunds.
• Provide technical assistance during the development or modification of tax forms and computer programs.
• Provide taxpayer assistance as required.
• Perform other duties assigned by the Disclosure Officer that are reasonably within the scope of the position.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree