Property Claims Adjuster (Remote US, MST/PST)

Openly

1d•$70,000 - $90,000•Remote

About The Position

The Property Claims Adjuster is an individual contributor on Openly’s Property Claims team, managing homeowner property claims from first notice of loss through resolution. The role combines technical claims expertise, customer service, thorough investigation, accurate estimating, and careful file documentation to deliver a strong policyholder experience. The position is remote and open to candidates residing in the United States, with a preference for candidates in the Mountain or Pacific time zones. It is a full-time, exempt position in a remote-first environment, with regular availability expected during core business hours. The employee must be willing to work a late shift, permanently or rotationally, and may need to work extended or catastrophe hours during storms or periods of high claim volume.

Requirements

At least 8 years of property claims experience, customer service experience, and conflict resolution experience.
Experience writing estimates in Cotality, Xactimate, or a comparable platform.
Experience writing estimates based on information from field inspections, not solely reviewing field adjuster estimates.
Active adjuster license(s), or eligibility to obtain licenses in all required states; licenses must be maintained as a condition of continued employment.
Experience working in a remote or hybrid claims environment.
Experience using virtual inspection tools and AI-assisted claims platforms.
Proficiency with Microsoft and Google productivity tools.
Excellent written and verbal communication skills.
Strong organization, time management, and multitasking abilities.
Strong negotiation and problem-solving skills.
Ability to work from home without distraction.
Comfort using technology tools for adjusting, including virtual inspections and estimating platforms.
Ability to work effectively independently and within a fast-paced team environment.
Willingness to work a late shift, permanently or rotationally.
Adaptability and flexibility in a rapidly growing company with frequent change.

Nice To Haves

Exposure to catastrophe claim operations.
An innovative mindset and a track record of contributing to process improvement.
Experience using MacBook and Google Suite products in claims handling.
Bachelor’s degree or an equivalent combination of education and experience.
CCP, CPCU, AIC, or another relevant professional designation.

Responsibilities

Manage property claims from first notice of loss through closure, including supplements, and resolve them accurately and on time.
Investigate claims, review policy terms, analyze coverage, and determine liability.
Identify potential subrogation opportunities and potential fraudulent issues.
Select an appropriate inspection method based on claim complexity and circumstances, including virtual, field, or third-party inspection.
Conduct virtual inspections using video, AI-assisted tools, and other technology platforms.
Prepare accurate property damage estimates using Cotality or comparable estimating software and established practices.
Maintain complete claim files, including coverage letters, estimates, activity notes, and settlement documentation.
Set and update reserves in accordance with reserving best practices.
Provide timely, professional customer service and regular claim updates to policyholders, claimants, agents, and leadership.
Negotiate claim settlements with insureds, claimants, and vendors fairly and professionally.
Remain logged into phone queues and respond promptly to incoming customer inquiries.
Manage and collaborate with contractors, independent adjusters, engineers, and other vendor partners.
Coordinate with internal teams, including SIU, Subrogation, Legal, and Underwriting, to support aligned claim outcomes.
Suggest process improvements to enhance efficiency and claim quality.
Work catastrophe hours during storms or periods of high claim volume as needed.
Contribute to a collaborative team culture focused on accountability, learning, and improvement.

Benefits

Remote-first and flexible work model.
Competitive base salary and equity.
Medical, dental, and vision coverage.
Life and disability insurance, including voluntary supplemental options.
Up to 8 weeks (320 hours) of paid parental leave for eligible employees, with additional disability coverage available for birthing parents.
401(k) company contribution of 3% of gross income, regardless of employee contributions.
$1,500 upfront home office allowance and a $75 monthly internet stipend.
$2,000 annual professional development allowance.
$50 monthly health and wellness stipend.
Paid volunteer time and financial rewards for employee referrals.