Claims Resolution Adjuster II - Remote - MST/PST

Allstate • USA - AZ (Remote), AZ

8d • $51,500 - $78,575 • Remote

About The Position

The Claims Resolution Adjuster II investigates automobile accidents involving one or more vehicles that result in property damage and/or bodily injury. The adjuster assesses coverage, liability, and damages; communicates with customers and other parties through phone calls, email, text, and sometimes video chat; and uses estimating and settlement tools to negotiate fair injury settlements. The role emphasizes compassionate customer service, independent investigation, sound judgment, critical thinking, accurate claim documentation, and handling claims in accordance with applicable legal and business standards.

This is a remote, home-based position for candidates residing in the Pacific or Mountain time zones. It is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico. Employees must maintain a private, distraction-free home workspace, appropriate work surface and seating, and internet service with at least 50 MB download and 5 MB upload. Allstate provides a technology bundle and an $80 monthly connectivity reimbursement.

The schedule is an eight-hour shift, Monday through Friday, from 8:00 a.m. to 4:30 p.m., with potential Saturday duty rotation. An adjuster and/or appraiser license may be required as a condition of employment; if required, licensing must be completed within 60 days of hire. Candidates with the required active license(s) may be eligible for a $1,000 licensing sign-on bonus, subject to stated exclusions. The role requires participation with cameras on during online meetings and training, and regular, predictable attendance.

Requirements

• At least 2 years of claims adjusting experience determining liability.
• Strong phone communication skills and ability to build rapport and assess claims accurately.
• Strong critical-thinking and problem-solving skills, including the ability to evaluate and negotiate injury claims successfully.
• Must reside in the Pacific or Mountain time zones; residents of California, Washington, Alaska, Hawaii, and Puerto Rico are not eligible.
• For home-based work, maintain a dedicated private workspace free from distractions, appropriate work surface and seating, and internet bandwidth of at least 50 MB download and 5 MB upload.
• May be required to obtain an adjuster and/or appraiser license as a condition of employment and, if required, complete licensing within 60 days of hire.
• If currently holding an active insurance license, terminate all existing appointments before onboarding and do not hold outside appointments during employment.
• Applicants seeking an adjuster role who hold a resident producer license must formally surrender it when instructed by the licensing team.
• Submit to a background investigation.
• Participate with camera on during online meetings and training sessions and maintain regular, predictable attendance.

Nice To Haves

• Claims investigation and negotiation experience.
• Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution.
• An eligible active license for the role, which may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Responsibilities

• Investigate automobile casualty claims involving single- or multiple-vehicle accidents and property damage and/or bodily injury.
• Review damage and interpret policies to assess coverage, liability, and damages.
• Provide compassionate customer support and guide customers through the claims process.
• Communicate with customers by phone, email, text, and sometimes video chat, honoring communication preferences and providing claim updates.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use estimating tools, job aids, settlement platforms, and critical thinking to resolve claims, including challenging or complex situations.
• Follow applicable policies and maintain clear, timely, and accurate documentation in the claims system.
• Attend and actively participate with camera on during online meetings and training sessions.
• Maintain regular, predictable attendance.

Benefits

• Day 1 benefits, including time off, healthcare, and retirement.
• Competitive pay and support for ongoing development and career advancement.
• Time-off programs and resources supporting work/life balance.
• Initial and ongoing training.
• May include 401(k)/pension, education reimbursement, and programs supporting life outside work.
• Technology bundle for home-based work, including laptop, monitors, headset, keyboard, and mouse.
• $80 monthly connectivity reimbursement.
• Eligible candidates with required active licenses may receive a $1,000 licensing sign-on bonus; current employees and candidates previously employed by Allstate or its family of companies are ineligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed