Claims Resolution Adjuster - Remote - MST/PST

Allstate • USA - AZ (Remote), AZ

8d • $21 - $33 • Remote

About The Position

The Claims Resolution Adjuster investigates automobile accidents involving bodily injury. The role assesses coverage, liability, and damages while providing customer service and negotiating fair injury settlements with all parties involved. Communication with customers takes place through phone calls, email, text messages, and sometimes video chat. This is a remote, home-based position for candidates residing in the United States in the Pacific or Mountain time zones; it is unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

The position requires independent casualty-claim investigation, policy interpretation, damage review, settlement evaluation and negotiation, and timely, accurate documentation in the claims system. Adjusters use estimating tools, job aids, and settlement platforms to handle claims, and tailor their communications to customer preferences while keeping customers informed. The work schedule is an 8-hour shift, Monday through Friday, 8:00 a.m. to 4:30 p.m., with potential Saturday duty rotation.

The role may require obtaining an adjuster and/or appraiser license as a condition of employment. If required, licensing must be completed within 60 days of hire and may involve an additional Department of Insurance background check. Employees with active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment. Applicants seeking an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.

The home workspace must be private and free from distractions, with an appropriate work surface and seating and internet bandwidth of at least 50 MB download and 5 MB upload. Allstate provides a technology bundle for remote work and an $80 monthly connectivity reimbursement. Employees are expected to be on camera and actively participate in online meetings and training sessions. Regular, predictable attendance is an essential function of the role.

Requirements

• Reside in the United States within the Pacific or Mountain time zones; residents of California, Washington, Alaska, Hawaii, and Puerto Rico are not eligible.
• Maintain a private, dedicated home workspace free from distractions, with an appropriate work surface and seating.
• Have internet bandwidth of at least 50 MB download and 5 MB upload.
• Obtain an adjuster and/or appraiser license if required; required licensing must be completed within 60 days of hire.
• If holding an active insurance license, terminate all existing appointments before onboarding and do not hold outside appointments during employment.
• If seeking an adjuster role while holding a resident producer license, formally surrender that license when instructed by the licensing team.
• Demonstrate strong phone communication skills and the ability to build rapport and assess claims accurately.
• Demonstrate strong critical thinking and problem-solving skills.
• Regular, predictable attendance is required.

Nice To Haves

• 2 or more years of claims experience, specifically with casualty bodily injury claims.
• Claims investigation and negotiation experience.
• Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution.
• An active license required for the role may qualify a candidate for the licensing sign-on bonus.

Responsibilities

• Investigate automobile accidents and casualty claims involving bodily injury.
• Review claim details and damage, interpret policies, and assess coverage, liability, and damages.
• Communicate with customers through phone, email, text, and sometimes video chat, honoring communication preferences and providing claim-progress updates.
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Apply negotiation tactics when handling challenging and complex situations.
• Use estimating tools, job aids, and settlement platforms to resolve claims in a fast-paced environment.
• Maintain clear, timely, and accurate records of claim work in the claims system.
• Provide compassionate, clear customer support throughout the claims process.

Benefits

• Day 1 benefits, including time off, healthcare, and retirement.
• Competitive pay.
• Support for ongoing development and career advancement.
• Time-off programs and resources supporting work/life balance.
• Initial and ongoing training.
• Benefits may include 401(k)/pension and education reimbursement.
• Technology bundle for home work, including laptop, monitors, headset, keyboard, and mouse.
• $80 monthly connectivity reimbursement.
• Potential $1,000 licensing sign-on bonus for eligible candidates with required active license(s); current employees and candidates previously employed by Allstate or its family of companies are ineligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed