Claims Adjuster II

Marriott • Bethesda, MD

2d • $63,100 - $91,600

About The Position

A Claims Adjuster II is responsible for the timely, good-faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. The role covers all phases of investigation, evaluation, negotiation, and settlement or denial of workers’ compensation, auto liability, no-fault uninsured motorist, and general liability claims. The adjuster manages a caseload typically ranging from 100 to 150 workers’ compensation claims, with acceptable caseloads determined by the Claims Unit Manager based on jurisdiction, case mix, and complexity.

Requirements

• High school diploma or GED.
• At least 18 months of workers’ compensation claim adjusting or equivalent/relevant experience.
• Knowledge of claims processing.

Nice To Haves

• New York workers’ compensation experience.
• Applicable industry licensing.
• Associate in Claims (AIC) or Associate in Risk Management (ARM) designation.
• Two- or four-year degree from an accredited college, business, or technical school.

Responsibilities

• Manage 100–150 assigned casualty claims.
• Investigate claims promptly, taking statements as necessary to determine liability or compensability.
• Evaluate damages and pay benefits as prescribed by law and Marriott policies and procedures.
• Obtain necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions within individual authority.
• Manage litigation cases, including directing outside attorneys and assisting with discovery, trial preparation, and strategy.
• Evaluate claims for potential third-party or subrogation recovery.
• Participate in the Service Call Program and complete required reports detailing current case status.
• Participate in regularly scheduled unit and department meetings.
• Comply with the Marriott Casualty Claims Policy and Procedure Manual.
• Use Claims Enterprise (CE) to manage claims electronically and enter action plan and website notes.
• Participate in activities that foster teamwork and continuous quality improvement.
• Perform other duties as business demands.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and disability insurance; accident insurance; adoption expense reimbursements; paid parental leave; and educational assistance.
• For Washington applicants: accrued paid sick leave, PTO accrual of 0.077 per hour worked, and eligibility to receive a minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED