Mechanical Claims Adjuster II
About The Position
CareGard Warranty Services, part of Automotive Financial Group, is hiring a Mechanical Claims Adjuster to investigate, evaluate, and settle claims, excluding major assemblies. The role applies automotive technical knowledge and sound judgment to support fair, accurate, and timely claim resolutions and help reduce the loss ratio. The adjuster reviews claim data and repair orders, documents claim activity and research in the claims management system, and collaborates with colleagues and other departments on claim outcomes. The position is onsite in Grapevine, Texas, with occasional Saturday availability. The successful candidate has hands-on automotive repair and diagnostic experience, strong knowledge of automotive systems and mechanical failures, and at least two active ASE certifications from A1 through A9. The role requires analytical, communication, customer service, and organizational skills, as well as proficiency with Microsoft Office and computer-based data entry. Compensation is based on relevant automotive industry experience and technical qualifications.
Requirements
- At least two years of hands-on automotive repair and diagnostic experience, including knowledge of heavy mechanical breakdowns.
- At least two active ASE certifications (A1 through A9).
- Strong knowledge of automotive systems, mechanical components, diagnostic procedures, and repair processes.
- Ability to apply automotive technical knowledge to investigate mechanical failures, evaluate repair recommendations, and support accurate claim decisions.
- Strong analytical, problem-solving, and negotiation skills.
- Excellent communication skills and ability to accurately gather and relay technical information.
- Excellent customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Word, Excel, Outlook, and computer-based data entry systems.
- Ability to type at least 30 words per minute.
- Strong attention to detail and accurate documentation and record-keeping.
- Demonstrated reliability, dependability, and accountability.
- Ability to work onsite in Grapevine, Texas, with occasional Saturday availability.
Nice To Haves
- Bilingual proficiency in English and Spanish.
Responsibilities
- Investigate, evaluate, and settle claims, excluding major assemblies, using automotive technical knowledge and sound judgment to achieve fair, accurate, and timely resolutions and contribute to a reduced loss ratio.
- Review and analyze claim data and repair orders to verify claim validity and compliance with company policies and procedures.
- Accurately document claim interactions, research, verifications, and supporting information in the claims management system.
- Collaborate with other departments, fellow claims adjusters, and management to identify solutions supporting claim resolution and approval.
- Meet or exceed established performance metrics, departmental goals, and objectives.
- Maintain current knowledge of client products, services, and promotions.
- Perform additional duties as assigned.
Benefits
- Nine paid holidays.
- Paid time off, with 10 days during the first year.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Education and licensing assistance.
- Employee recognition programs and company events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
