Claims Advocacy Consultant - US Locations

Marsh McLennan • Miami, FL

9d

About The Position

Marsh is seeking a Claims Advocacy Consultant to build strong customer relationships and support retention by consulting with customers on products and services. The role collaborates with internal and external business contacts to resolve customer issues and improve the customer experience and coverage offerings. It may be fully remote or based in a Marsh Southeast Zone location: Miami, Atlanta, Greenville, Richmond, or Washington, D.C.

The position supports claims handling for Owner Controlled Insurance Programs (OCIPs), including incident reporting and documentation, claim setup and follow-up, reporting and funding activities, invoice review, contract review, and coordination of severe-incident defense responses. The consultant also develops and maintains claims-handling process documents and supports Risk Management with claims activity and financial information.

Requirements

• Minimum 3–5 years of insurance claims experience in workers’ compensation and liability.
• Bachelor’s degree in accounting, finance, economics, risk management, or a related subject.
• Excellent communication, negotiation, and interpersonal skills.

Nice To Haves

• Experience with Owner Controlled Insurance Programs (OCIPs), Contractor Controlled Insurance Programs (CCIPs), or construction insurance.
• FELA experience.
• Strong organizational, multitasking, relationship-building, and problem-solving skills.
• High integrity, a teamwork focus, and eagerness to learn.
• Experience in construction, transportation, or claims.

Responsibilities

• Review daily reports to determine whether claims should apply to an Owner Controlled Insurance Program (OCIP).
• Review and log related automatic Central Reporting reports.
• Create and maintain email folders for incident-related emails.
• Create and maintain incident folders in shared claims folders.
• Assist with setting up OCIP claims as needed.
• Review and correct assigned projects and employers for claims in TPA RMIS as necessary.
• Develop and maintain process documents related to claims handling.
• Update the OCIP incident log by project to include all types of incidents and ensure OCIP incidents are reported and handled properly.
• Review incidents not in TPA RMIS to ensure Risk Involvement follow-up is complete or claims are reported and handled appropriately.
• Follow up with projects and contractors to help adjusters obtain information needed for claim setup and management, including return-to-work information.
• Summarize claims activity for Risk Management and create monthly reports.
• Ensure the FELA process is followed.
• Enter daily funding into the captive insurance company bank worksheet and prepare monthly funding requirements for Risk Management review.
• Consolidate captive and TPA accounts monthly.
• Review TPA invoices for accuracy and provide them to Risk Management.
• Help coordinate severe-incident defense response for OCIP claims.
• Review contracts related to OCIP projects.

Benefits

• Professional development opportunities.
• Interesting work and supportive leaders.
• A vibrant and inclusive culture with talented colleagues and opportunities to create solutions and have impact.
• A range of career opportunities.
• Benefits and rewards to enhance well-being.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level