Claims Consultant

N2G•Jersey City, NJ

3d•$85,000 - $110,000•Remote

About The Position

The Claims Consultant serves as a liaison between N2G, clients, Nationwide and Generali offices, brokers, and third-party administrators (TPAs) on claim-related matters involving US Produced Foreign claims and Inbound Business. The role oversees claims-handling processes and promotes timely, high-quality service. It is a remote position with an option for hybrid access to N2G’s Jersey City, New Jersey headquarters, with a planned January 2027 start date. The consultant oversees inbound US property and casualty claims, participates in resolution strategy conferences for medium and large losses, reviews coverage opinions, and advises carrier partners and internal leadership. The role also oversees Foreign US Master Policy claims handled by a UK-based TPA, coordinates with producing countries on specified claim decisions, analyzes losses and trends, and contributes claims insights to underwriting meetings. Additional duties include monitoring adjuster practices and customer satisfaction, responding to claims inquiries, establishing special handling instructions, and maintaining an internal large-loss tracker.

Requirements

At least 10 years of experience with Commercial Casualty Claims.
Ability to analyze insurance policy documentation and legal correspondence.
Technical understanding of property and casualty products and services, including ISO-based forms.
Bachelor’s degree required, though it may be waived with appropriate experience.
Ability to work independently and gather and analyze data.
Customer-facing skills and the ability to resolve conflict professionally and courteously.
Problem-solving ability, including finding solutions to difficult challenges.
Strong written and verbal communication skills.
Competence with Microsoft Office products.

Nice To Haves

Commercial Property experience.
Experience in ancillary insurance lines such as Ocean Marine, Inland Marine, Aviation, Financial Lines, and Builder’s Risk.

Responsibilities

Provide general oversight of inbound US property and casualty claims and participate directly in resolution strategy conferences for medium and large losses.
Seek producing-country approval for disclaimers, reservations of rights, and reserve postings exceeding $250,000, and ensure alignment on domestic claims strategy and handling.
Oversee Foreign US Master Policy claims handled by a UK-based TPA, ensuring industry-standard handling and timely payments.
Review coverage opinions and provide expert advice to carrier partners and the internal leadership team.
Analyze losses strategically and perform trend analysis, working with the risk engineering department as warranted.
Participate in underwriting meetings, providing input on potential risks and account claim history and briefing attendees on exposure and resolution strategies for open claims.
Monitor adjuster best practices and ensure customer satisfaction.
Respond promptly to claims inquiries from carriers, brokers, and insureds, including status updates and accurate loss data.
Set up account-specific special handling instructions and work with carriers and TPAs on approval, participation, and implementation.
Maintain the internal large-loss tracker with pertinent case developments.