Liability Claims Consultant

Lockton•Kansas City, MO

11d

About The Position

The Liability Claims Consultant advocates for Lockton clients throughout the claims process while respecting the client’s and Lockton’s relationship with the insurance carrier. The consultant advises assigned clients on all aspects of their liability claims programs, including claims processes, service quality, claim trends, reviews, audits, and service plans. The role also coordinates third-party administrator (TPA) selection and transitions, participates in client and carrier meetings, and provides peer coaching.

Requirements

Bachelor’s degree in a business-related field, or equivalent education and/or work experience.
Proficiency in evaluating, interpreting, and communicating casualty insurance coverage to clients.
Ability to interact professionally with businesspersons at all levels and communicate information and strategies succinctly.
Substantial knowledge of insurance carrier and third-party administrator practices and procedures, and ability to develop long-term partnerships that meet client expectations and needs.
Proven experience evaluating the accuracy of claim reserving practices.
Organizational and time-management skills to prioritize a sometimes-heavy workload and meet time-sensitive deadlines.
Ability to use current technology, including Lockton proprietary software, claims and risk management information systems, and Microsoft Word, Excel, and PowerPoint, with little instruction.
Proven leadership and critical-thinking skills, including the ability to resolve unusual and complex issues.
Ability to negotiate with parties involved in claim management and influence positive outcomes.
Compliance with established Lockton ethical business standards.

Nice To Haves

Property claims experience.
Medical malpractice claims coverage knowledge.

Responsibilities

Advocate for Lockton clients on claim coverage, investigation, loss valuation, reserving, settlement, and communication issues while respecting relationships with insurance carriers.
Consult with assigned clients on all aspects of their liability claims programs.
Manage the claims relationship among the client and Lockton.
Assist clients in developing the structure and procedures for internal claim management processes.
Evaluate and manage the quality of claim services provided by insurance carriers or third-party administrators (TPAs).
Coordinate TPA RFP processes, including written and oral presentations and transitions from incumbent to newly selected TPAs.
Assist in creating claim handling instructions and advocate for clients regarding service issues.
Evaluate claim trends using loss history and data.
Coordinate, participate in, and present at client meetings.
Coordinate and participate in client and insurance carrier claim reviews.
Coordinate and participate in client claim quality audits.
Develop service plans as appropriate.
Attend staff meetings, unit meetings, educational workshops, carrier functions, and social functions as needed.
Plan and administer peer coaching.