Claims Consultant

Starkweather & Shepley Insurance Brokerage Inc. • East Providence, RI

4d

About The Position

The Claims Consultant proactively advocates on behalf of clients and is responsible for an alpha split of commercial lines clients in Tiers 3 and 4, with the possibility of being assigned specific accounts. The role manages the claims lifecycle from inception to conclusion as appropriate for the client’s tier, helping clients with claims and concerns about the claims process. The consultant follows up with independent adjusters and insurance carriers, may help clients report claims directly to carriers, and maintains diaries for Tier 3 clients. The role may also support spreadsheet reports and special projects and handle subrogation.

The Claims Consultant adheres to the company’s Corporate Standards of Excellence and procedural guidelines in its Professional Procedure Manual.

Requirements

• Fluency in Microsoft Office products.
• Superior verbal and written communication skills.
• Strong knowledge of insurance coverage and terminology.
• Ability to multitask and work in an ever-changing environment.
• Ability to work well in a team environment.
• Ability to communicate clearly, collaborate effectively, and manage time effectively.
• At least 3 years of experience in insurance, preferably in claims.
• Adjuster’s or Producer’s License required.

Nice To Haves

• Associate or bachelor’s degree, or equivalent work experience.
• Insurance designation.

Responsibilities

• Serve as the main point of contact for clients, address general questions, provide coverage guidance, and explain the claims process.
• Take insureds’ first notice of loss and submit it to the appropriate carrier or transfer clients to the carrier to report the claim directly.
• Manage the follow-up diary system for Tier 3 clients.
• Manage the claims lifecycle for Tier 3 clients.
• Serve as an off-hours claims contact on a rotating basis.
• Maintain Imageright files and document activity using the claims management system.
• Handle assigned special clients or programs.
• Handle subrogation recovery as needed.
• Provide backup to other Claims Consultants and the Claims Administrator as needed.
• Assist with spreadsheet reports and special projects as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed