Claims Advocacy Consultant - US Locations

Marsh McLennan • Miami, FL

11d • Remote

About The Position

Marsh is seeking a Claims Advocacy Consultant who can work fully remotely or from one of the listed Southeast Zone locations: Miami, Florida; Atlanta, Georgia; Greenville, South Carolina; Richmond, Virginia; or Washington, D.C. The role focuses on building customer relationships and supporting retention by consulting with customers about products and services. The consultant collaborates with internal and external business contacts to resolve customer issues and improve the customer experience and coverage offerings.

The role supports claims administration for Owner Controlled Insurance Programs (OCIPs), including reviewing and recording incident and claim information, coordinating claim setup and follow-up, maintaining incident logs and documentation, and ensuring appropriate reporting and handling. It also involves claims reporting to Risk Management, captive funding and account reconciliation, invoice review, severe-incident defense coordination, and contract review related to OCIP projects.

Requirements

• Minimum 3–5 years of insurance claims experience in workers’ compensation and liability.
• Bachelor’s degree in accounting, finance, economics, risk management, or a related subject.
• Excellent communication, negotiation, and interpersonal skills.

Nice To Haves

• Experience with Owner Controlled Insurance Programs (OCIPs), Contractor Controlled Insurance Programs (CCIPs), or construction insurance.
• FELA experience.
• Strong organizational, multitasking, relationship-building, and problem-solving skills.
• High integrity, a teamwork focus, and eagerness to learn.
• Experience in construction, transportation, or claims.

Responsibilities

• Review daily reports to determine whether claims should apply to an Owner Controlled Insurance Program (OCIP).
• Review and log related automatic Central Reporting reports.
• Create and maintain an email folder for incident-related emails.
• Create and maintain shared claims folders and information for each incident.
• Assist with setting up OCIP claims as needed.
• Review and correct assigned projects and employers for claims in TPA RMIS as necessary.
• Develop and maintain claims-handling process documents.
• Update the OCIP incident log by project to include all incident types and help ensure OCIP incidents are reported and handled properly.
• Review incidents not in TPA RMIS to ensure Risk Involvement loops are closed or claims are reported and handled appropriately.
• Follow up with projects and contractors to help adjusters obtain data needed for claim setup and management, including return-to-work information.
• Summarize claims activity and create monthly reports for Risk Management.
• Ensure the FELA process is followed.
• Enter daily funding into the captive insurance company bank worksheet and prepare monthly funding requirements for Risk Management review.
• Consolidate captive and TPA accounts monthly.
• Review TPA invoices for accuracy and provide them to Risk Management.
• Help coordinate severe-incident defense responses for OCIP claims.
• Conduct contract review work related to OCIP projects.
• Build customer relationships and support retention by consulting with customers on products and services.
• Collaborate with internal and external business contacts to resolve customer issues and improve customer experience and coverage offerings.

Benefits

• Professional development opportunities.
• Interesting work and supportive leaders.
• A vibrant and inclusive culture with talented colleagues and opportunities to create solutions and make an impact.
• A range of career opportunities, benefits, and rewards to enhance well-being.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level