Urology Scheduling Specialist

Beacon Clinic•Coeur d'Alene, ID

4d•Onsite

About The Position

Beacon Clinic is a patient-focused health and wellness clinic providing medical oncology and hematology, radiation oncology, rheumatology, and urology services. The Urology Scheduling Specialist independently creates and schedules appointments for the growing urology practice to ensure patient scheduling is accurate and complete. Scheduling may include new patient visits, infusion and chemotherapy services, radiation therapy, urgent imaging studies, blood transfusions, and procedures with outside facilities. Appointments are arranged by telephone, in person, or electronically. The specialist advocates for patients, helps address support-service needs, and provides information in accordance with Beacon policies, applicable laws and regulations, and business ethics. The position may require working at both Beacon Clinic locations in Coeur d'Alene and Post Falls, Idaho. The specialist works with patients, providers, clinic staff, and other members of the care team in a fast-paced setting, using computer, phone, fax, and electronic medical record systems.

Requirements

Understand medical terminology and procedures.
Demonstrate a compassionate and caring bedside manner.
Have excellent attention to detail and the ability to balance competing priorities.
Have strong written and verbal communication skills.
Work independently and follow through on responsibilities.
Work efficiently with positive communication in a fast-paced team environment.
Manage difficult and emotional situations and show empathy for patients at different stages of treatment.
Have a moderate understanding of computer, phone, and fax systems.

Nice To Haves

Experience with an electronic medical record (EMR) or other medical technologies.

Responsibilities

Coordinate, monitor, and schedule patient care at the clinic and across patients’ care teams.
Interpret provider orders and schedule accordingly; obtain approval for schedule changes or cancellations when appropriate.
Navigate multiple providers, departments, and complex scheduling workflows simultaneously.
Remain available to communicate with patients and healthcare professionals for most of the workday.
Act as a patient liaison by communicating and problem-solving with clinic staff and patients’ care teams.
Document complete and accurate information in the electronic medical record when appropriate.
Operate computer, phone, and fax systems for most of the workday.
Provide backup to other team members when requested.
Maintain patient confidentiality and protect patient care information.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.