Urology Scheduling Specialist

Beacon Clinic•Coeur d'Alene, ID

2d•Onsite

About The Position

Beacon Clinic is a patient-focused health and wellness clinic providing medical oncology and hematology, radiation oncology, rheumatology, and urology services. The Urology Scheduling Specialist independently creates and schedules appointments for the urology practice to ensure patient scheduling is accurate and complete. Scheduling may include new patient visits, infusion and chemotherapy services, radiation therapy, urgent imaging studies, blood transfusions, and procedures with outside facilities. Appointments are arranged by telephone, in person, or electronically. The specialist serves as a patient advocate, helps address support-service needs, and provides information in accordance with Beacon policies, applicable laws and regulations, and business ethics. The role coordinates care across the clinic and patients’ care teams, interprets provider orders, and handles complex scheduling workflows involving multiple providers and departments. It requires frequent communication with patients and healthcare professionals, accurate documentation in the electronic medical record, and use of computer, phone, and fax systems. The specialist may work at both listed clinic locations in Coeur d’Alene and Post Falls, Idaho, and may provide backup for other team members. Beacon emphasizes compassionate, personalized care and its core values of compassion, grace, honesty, humor, respect, and trust.

Requirements

Understand medical terminology and procedures.
Demonstrate a compassionate and caring bedside manner.
Have excellent attention to detail and the ability to balance competing priorities.
Have strong written and verbal communication skills.
Work independently and follow through effectively.
Work efficiently with positive communication in a fast-paced team environment.
Manage difficult and emotional situations and show empathy for patients at various stages of treatment.
Have a moderate understanding of computer, telephone, and fax systems.

Nice To Haves

Experience or familiarity with electronic medical records (EMR) or other medical technologies.

Responsibilities

Coordinate, monitor, and schedule patient care at the clinic and across patients’ care teams.
Interpret provider orders and schedule accordingly; obtain approval for schedule changes or cancellations when appropriate.
Navigate multiple providers, departments, and complex scheduling workflows while remaining available to patients and healthcare professionals for most of the day.
Act as a liaison for patients by communicating and problem-solving with clinic staff and patients’ care teams.
Document complete and accurate information in the electronic medical record when appropriate.
Operate computer, telephone, and fax systems for most of the day.
Provide backup to other team members from time to time as requested.
Maintain patient confidentiality and protect patient-care information.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.