Urgent Care Medical Assistant

Banner Health•Campbell, CA

5d•Onsite

About The Position

The Medical Assistant supports the delivery of high-quality, patient-centered care at Banner Health Urgent Care. The role assists healthcare providers with clinical procedures, patient assessments, and administrative duties to support efficient clinic operations. It requires flexibility and professionalism while providing compassionate care in a fast-paced environment. The employee must float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs. This position assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. It uses specialized knowledge, judgment, and skills to provide an excellent patient experience. The role works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external healthcare contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification from one of the following: RMA from American Medical Technologists (AMT), CMA from American Association of Medical Assistants (AAMA), CCMA from National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.
For uncertified applicants considered for the role: proof of completion of a formal Medical Assistant education program and attainment of national certification within 12 months of hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores as appropriate; report signs of changes in a patient's condition to the clinician.
Assist providers with exams and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; serve as a chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing patient care.
Administer medications in accordance with established policies and procedures or as directed.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records and supplying accurate, timely billing information.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications and equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.