Urgent Care Medical Assistant

Banner Health•Phoenix, AZ

27d•Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care at Banner Health Urgent Care by assisting clinicians and nursing staff with clinical procedures, patient assessments, and administrative duties. The role requires flexibility, professionalism, and compassionate care in a fast-paced environment. The Medical Assistant may be required to float among Banner Health Urgent Care clinics in the surrounding area based on operational needs. This is a full-time position with three 12-hour shifts per week on a variable schedule, not a Monday–Friday schedule. Team members must be available any day of the week, including weekends and holidays, and for rotating shifts as business needs require. The position is based in Zone 9 clinics in the Phoenix area. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program; they must obtain national certification within 12 months of hire. The position works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external healthcare contacts. Banner Health provides onboarding and orientation, including simulation training as needed or directed.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification from one of the following: Registered Medical Assistant (RMA) from American Medical Technologists (AMT); Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA); Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA); or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT).
Basic Life Support (BLS) certification required upon hire.
Strong computer skills, including ability to use medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.
Availability to work three 12-hour shifts per week on a variable schedule, including any day of the week, weekends, holidays, and rotating shifts as business needs require.
Ability to float to surrounding Banner Health Urgent Care clinics based on operational needs.
Uncertified Medical Assistants considered with proof of formal Medical Assistant education must obtain national certification within 12 months of hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores as appropriate; report signs of changes in patient condition to clinicians.
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and pulse, temperature, phlebotomy, ear irrigation, and EKGs; chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing patient care.
Administer medications in accordance with established policies and procedures or as directed.
Provide clerical support and patient/client notifications; maintain complete medical records, including relevant labs, authorizations, X-rays, hospital records, and prior care documentation.
Provide accurate and timely information needed for billing related to patient encounters.
Maintain clean and functional environments by cleaning and disinfecting equipment, exam rooms, and storage areas; disinfect and sterilize equipment and instruments according to procedures, manufacturer recommendations, and OSHA guidelines.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient-care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support responses to changes in patient and family health status.