Urgent Care Medical Assistant

Banner Health

6d • Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care in Banner Health Urgent Care by assisting providers with clinical procedures, patient assessments, and administrative duties. The role requires flexibility, professionalism, and compassionate care in a fast-paced environment. The Medical Assistant may be required to float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.

The position is based at Banner Health Urgent Care in Tucson and is full-time, with three 12-hour shifts per week. The schedule is variable, and the employee must be available any day of the week, including weekends. Uncertified Medical Assistants may be considered with proof of completion of a formal Medical Assistant education program; they must obtain national certification within 12 months of hire.

The role assists clinicians and nursing staff in providing and evaluating direct patient care, using specialized knowledge, judgment, and skills to support an excellent patient experience. It works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external healthcare contacts.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active Medical Assistant certification from one of the following: Registered Medical Assistant (RMA) from American Medical Technologists (AMT), Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA), Certified Clinical Medical Assistant (CCMA) from the National Health Career Association (NHA), or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT).
• BLS certification required upon hire.
• Strong computer skills, including ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized fashion.
• Must be available to work any day of the week, including weekends.
• Uncertified Medical Assistants considered with proof of completion of a formal Medical Assistant education program must obtain national certification within 12 months of hire.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance and managed care operations.
• Knowledge of EMR and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to clinicians.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results to patients; support clinicians in providing care and administer medications when authorized by policy or direction.
• Provide clerical support and maintain complete patient records, including laboratory results, authorizations, X-rays, hospital records, and relevant prior care; provide accurate billing information promptly.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidance for hazardous substances.
• Perform basic equipment maintenance and coordinate repairs as needed.
• Order supplies as directed and stock patient care areas; perform medication-related tasks, including addressing expired medications or equipment and recalls.
• Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training as needed or directed.
• Prioritize information from multiple sources to support responses to changes in patients’ and families’ health status.
• Float to nearby Banner Health Urgent Care clinics based on operational needs.

Benefits

• Banner Health invests in advancing team members’ training, education, and career development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED