Urgent Care Medical Assistant

Banner Health • Appleton, WI

20d • Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care at Banner Health Urgent Care by assisting healthcare providers with clinical procedures, patient assessments, and administrative duties. The role requires flexibility and professionalism while providing compassionate care in a fast-paced setting. The employee must float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.

This full-time role is scheduled for three 12-hour shifts per week on a variable schedule, not Monday through Friday. Employees must be available any day of the week, including weekends and holidays, and for rotating shifts as business needs require. The position is located in Zone 8, covering the listed Phoenix-area clinics.

Uncertified Medical Assistants may be considered if they provide proof of completion of a formal Medical Assistant education program; they must obtain national certification within 12 months of hire. The position works under the direct supervision of providers and supports clinicians and nursing staff in providing and evaluating direct patient care. It requires specialized knowledge, judgment, and skills to provide an excellent patient experience.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of an approved medical assistant training program as defined by state regulations.
• Active Medical Assistant certification; qualifying credentials include RMA with current AMT membership, CMA with current AAMA membership, CCMA with current NHA membership (test administered after 7/1/2017 only), or NCMA with current NCCT membership.
• BLS certification.
• Certification or additional training must meet Meaningful Use requirements.
• Strong computer skills, including ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized fashion.
• Uncertified applicants considered under the stated education-program exception must obtain national certification within 12 months of hire.
• For employees working in the specified Banner behavioral health settings serving children: Arizona Fingerprint Clearance Card at hire and maintained during employment, and an Arizona Criminal History Affidavit signed upon hire.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance and managed care operations.
• Knowledge of EMR and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report signs of a change in condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and heart rate/pulse, temperature, phlebotomy, ear irrigation, and EKGs; chaperone as needed and use universal precautions and personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
• Communicate test results to patients and serve as a resource to clinicians; administer medications in accordance with policies and procedures or as directed.
• Provide clerical support for patient notifications and documentation, maintaining complete medical records and providing accurate, timely billing information for patient encounters.
• Maintain a clean, functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
• Perform basic equipment maintenance and coordinate needed maintenance and prompt repairs.
• Order supplies as directed and stock patient-care areas; perform medication-related tasks, including addressing expired medications or equipment and recalls.
• Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training, as needed or directed.
• Interact with staff, physicians, patients, families, external health care institutions, community providers, agencies, and physician offices to support patient care and clarify or report information.
• Prioritize information from multiple sources to support responses to changes in patient and family health status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED