Urgent Care Medical Assistant

Banner Health•Campbell, CA

11d•Onsite

About The Position

The Medical Assistant supports the delivery of high-quality, patient-centered care in Banner Health Urgent Care. The role assists healthcare providers with clinical procedures, patient assessments, and administrative duties to support efficient clinic operations. The Medical Assistant is expected to demonstrate flexibility and professionalism while providing compassionate care in a fast-paced environment and must float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs. This full-time position is scheduled for three 12-hour shifts per week on a variable schedule. It is not a Monday–Friday position; team members must be available to work any day of the week, including weekends, holidays, and rotating shifts as business needs require. The position works under the direct supervision of providers. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program and obtain national certification within 12 months of hire.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified applicants may be considered with proof of completion of a formal Medical Assistant education program and must obtain national certification within 12 months of hire.
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.
Availability to work a variable schedule any day of the week, including weekends, holidays, and rotating shifts, as business needs require.
Ability to float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing optimal care.
Administer medications in accordance with established policies and procedures or as directed.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records and supplying accurate, timely billing information.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support patients and families as health status changes, and communicate with staff, clinicians, physician offices, patients, families, and external health care contacts.