Urgent Care Medical Assistant

Banner Health • Phoenix, AZ

28d • Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care at Banner Health Urgent Care by assisting healthcare providers with clinical procedures, patient assessments, and administrative duties. The role requires flexibility and professionalism while providing compassionate care in a fast-paced clinic environment. The employee must float to other Banner Health Urgent Care clinics in the surrounding area as operational needs require.

This is a full-time position working three 12-hour shifts per week on a variable schedule, not a Monday–Friday schedule. Team members must be available any day of the week, including weekends and holidays, and for rotating shifts as business needs require. The position works under the direct supervision of providers.

Uncertified Medical Assistants may be considered with proof of completion of a formal Medical Assistant education program and must obtain national certification within 12 months of hire. Banner Health describes its commitment to supporting employees’ training, education, and career development.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active Medical Assistant certification: RMA from American Medical Technologists (AMT), CMA from the American Association of Medical Assistants (AAMA), CCMA from the National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
• BLS certification required upon hire.
• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.
• Availability to work three 12-hour shifts per week on a variable schedule, any day of the week, including weekends and holidays, and rotating shifts as business needs require.
• Ability to float to other Banner Health Urgent Care clinics in the surrounding area as operational needs require.
• For employees working at the specified Banner behavioral health locations or in a behavioral health clinical setting serving children: Arizona Fingerprint Clearance Card at hire and maintained throughout employment, and signature of an Arizona Criminal History Affidavit upon hire.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance and managed care operations.
• Knowledge of EMR and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; serve as a chaperone when needed and use universal precautions and personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing care.
• Administer medications in accordance with established policies and procedures or as directed.
• Provide clerical support and maintain complete patient records, including laboratory results, authorizations, X-rays, hospital records, and records of previous care; provide accurate billing information promptly.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
• Perform basic equipment maintenance and coordinate repairs.
• Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
• Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training as needed or directed.
• Interact with staff, physicians, patients, families, external healthcare contacts, community providers, agencies, and physician offices to support patient care and clarify or communicate information.
• Prioritize information from multiple sources to support responses to changes in patients’ and families’ health status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED