Urgent Care Center Volunteers

Memorial Sloan Kettering Cancer Center • New York, NY

16h • Onsite

About The Position

Memorial Sloan Kettering Cancer Center is seeking proactive self-starter volunteers to support patients, families, and staff in its Urgent Care Center. Volunteers provide comfort, guidance, and a welcoming presence to help create a calmer, more supportive environment. The role requires one weekly four-hour shift and a commitment of at least six months. The Urgent Care Center is located within Memorial Hospital at 1275 York Avenue, New York, NY 10065. Available shifts, subject to availability, are Monday through Sunday from 9 AM–1 PM, 1 PM–5 PM, or 5 PM–9 PM.

The volunteer onboarding process averages four to six weeks and includes a virtual interview based on scheduling needs and program fit, two to three reference checks, a background check and drug screen for applicants age 18 and older, and medical clearance. Flu and other immunizations are required at the applicant’s expense. Onboarding must be completed within 30 days to remain active in the program. This is an unpaid volunteer role.

Requirements

• Must be at least 16 years old.
• Must commit to a weekly four-hour shift for at least six months.
• Former or current MSK patients must have been out of active treatment for at least one year.
• Friendly and comfortable engaging with patients, families, and staff.
• Reliable and proactive.
• Tech savvy, including the ability to help patients download and access MSK MyChart on their phones.
• Independent and able to take initiative.
• Flexible and willing to support areas based on daily needs as directed by the Volunteer Supervisor.
• Complete onboarding within 30 days to stay active in the program.
• Complete medical clearance; flu and other immunizations are required at the applicant’s expense.
• Applicants age 18 and older must complete a background check and drug screen.

Responsibilities

• Offer patients comfort items such as blankets, water, and pillows, or engage them in friendly conversation.
• Distribute and collect meal menus and help keep patients informed about upcoming meals.
• Escort or transport patients to exam rooms or other areas as directed by staff, sometimes using a wheelchair, and offer companionship along the way.
• Help patients set up MSK MyChart on their phones.
• Organize and label patients’ personal belongings when they arrive at the Urgent Care Center.
• Support visitor flow in the waiting area and help maintain a calm, welcoming space.
• Restock supplies such as warm blankets, water cups, and magazines, and help prepare rooms for new patients.
• Flexibly support areas based on daily needs as directed by the Volunteer Supervisor.

What This Job Offers

• Education Level: No Education Listed