Urgency Center Technician - New Hope - Urgent Care

North Memorial Health Career Portal•New Hope, MN

12d•Onsite

About The Position

The Urgency Center Technician provides supportive, comforting, high-quality care to patients and families under the direction of the care team. The technician demonstrates the mission, vision, values, and guiding principles of Clinic Services and Blaze Health, and helps manage patient flow throughout Clinic Services. This is an on-site role at the New Hope Urgent Care location. The schedule is 48 hours per two-week pay period, with 12-hour day/evening shifts and weekend work by department rotation. The schedule may change based on operational needs; there is no call requirement.

Requirements

Successful completion of an EMT program.
At least 1 year of experience as a clinical technician in a clinic or hospital setting.
BLS certification.
National or state EMT certification.
Strong oral and written communication skills, with the ability to express ideas clearly and concisely for the audience.
Ability to read, write, and speak English sufficiently to perform the essential functions of the position.
Basic computer-operation skills.
Ability to anticipate patient needs, take initiative, and work proactively and independently as an accountable, dependable performer.
Demonstrated ability to handle conflict positively and consider the needs, feelings, and capabilities of others.
Ability to provide quality customer service and respond appropriately to varied personalities and situations.

Nice To Haves

Emergency department-specific experience is desired.

Responsibilities

Provide supportive, comforting, high-quality care to patients and families under the direction of the care team.
Demonstrate the mission, vision, values, and guiding principles of Clinic Services and Blaze Health.
Help manage patient flow throughout Clinic Services.
Maintain quality, safety, and infection-control standards.
Use critical thinking and established standing protocols.

Benefits

Health insurance benefits, with multiple health plans based on work group eligibility.
401(k) retirement match or pension plan, based on work group eligibility.
Paid time off plans.
Adoption reimbursement up to $3,000 per child.
Childcare discount program: 10% off weekly tuition with New Horizon.
Education/tuition reimbursement.
24/7 fitness center access for benefit-eligible team members.
Eligible for a sign-on bonus of up to $3,000, prorated based on FTE.
Shift differential pay may be available depending on the position and shift worked.
Eligible for Public Student Loan Forgiveness as an employee of a nonprofit organization.